Hiring - Telecom and Network Technician (Tech SME) - Hybrid - Washington - LongTerm

Hi
Greetings from BizTech Fusion!
We are seeking a Telecom and Network Technician - Tech SME. Kindly go through the job description below and let me know your thoughts

Title: Telecom and Network Technician - Tech SME
Location: Hybrid - Washington DC
Duration: 12 + months
Tax: W2 or 1099

Note:
Hybrid: 3 days onsite per week

Candidates local to DMV only.
In-person interviews will most likely be required for this role

Job Description:

Duties and Responsibilities:

• Kaseya Administration
  • Utilize the Kaseya IT management platform for efficient endpoint monitoring.
  • Configure and deploy Kaseya policies for endpoint devices, ensuring compliance with organizational IT standards.
  • Monitor device health, apply updates, and address alerts generated by Kaseya.
  • Troubleshoot and resolve Kaseya-related issues, escalating to the product owner when necessary.
• Oomnitza Integrations Administration
  • Manage integrations of Oomnitza with other IT systems (e.g., Kaseya, Intune, Absolute) to streamline asset tracking and reporting.
  • Generate reports and dashboards on asset utilization, compliance, and lifecycle status for stakeholders.
• Intune Backend Administration
  • Administer and configure Microsoft Intune for endpoint management, ensuring proper device enrollment and compliance with company policies.
  • Manage Intune policies for mobile device management (MDM) and mobile application management (MAM).
  • Deploy and update apps, security settings, and configurations via Intune.
  • Troubleshoot device enrollment issues and provide backend support for Intune-related problems.
  • Implement secure device management practices, including encryption, remote wipe, and conditional access policies.
• Technical Support
  • Provide technical assistance to end-users, troubleshooting hardware and software issues across desktops, laptops, and mobile devices.
  • Act as the primary point of contact for user support inquiries related to endpoint management, system access, and IT hardware.
  • Resolve support tickets promptly and efficiently, escalating complex issues to the appropriate teams when necessary.
  • Support device deployment, imaging, and configuration for new or existing users.
• System Maintenance and Integration
  • Assist with the maintenance and administration of IT systems, ensuring seamless integration between Kaseya, Oomnitza, Intune, and other tools.
  • Monitor system performance, identify and resolve issues, and recommend improvements for reliability and scalability.
  • Collaborate with IT teams to optimize workflows, reduce manual tasks, and improve overall system efficiency.
  • Conduct periodic health checks and updates for IT systems and infrastructure.
• Documentation and Reporting
  • Maintain detailed documentation for Kaseya, Oomnitza, and Intune configurations, policies, and workflows.
  • Document troubleshooting steps, resolutions, and system changes for future reference.
  • Generate regular reports on IT asset usage, endpoint compliance, and system performance for IT management.
• Key Performance Indicators (KPIs):
• System Uptime: Percentage of time Kaseya, Oomnitza, and Intune systems are fully operational.
• Ticket Resolution Time: Average time to resolve support tickets related to endpoint management or IT issues.
• Asset Data Accuracy: Percentage of IT assets accurately documented in Oomnitza.
• Policy Compliance: Percentage of managed devices compliant with Intune policies.
• User Satisfaction: Feedback from users on the quality and timeliness of support provided.
• Telecom and Phone System Support
• Install, configure, and maintain Avaya phone systems (handsets, voicemail, and system servers).
• Manage, test, and troubleshoot analog and digital fax lines to ensure clear transmission.
• Monitor voice and data lines, coordinating with external telecom carriers and service providers to resolve outages.
• Handle moves, adds, and changes (MACs) for all staff extensions and telecommunications hardware.
• Qmatic System Support
• Support the Qmatic customer journey and queue management systems.
• Troubleshot system endpoints, including ticket printers, digital signage, and audio-visual displays.
• Coordinate with IT and facility stakeholders to ensure seamless integration between the Qmatic software and the organization's LAN/WAN infrastructure.

Education:

• Bachelor s degree in computer science, Information Technology, or a relevant field; equivalent work experience may be considered.

Qualifications:

• Proven experience as a Technical SME or similar role, with a minimum of 10 years in IT asset management and network support.
• Extensive knowledge of IT asset management principles, including compliance, lifecycle management, and industry best practices as defined by IAITAM.
• Strong analytical and problem-solving skills, with the ability to interpret data and provide actionable insights.
• Excellent communication and interpersonal skills, capable of interacting effectively with stakeholders at all levels.
• Demonstrated leadership abilities, with a track record of successfully driving IT initiatives and projects. Relevant certifications within the technical domain (e.g., IAITAM Certified Asset Management Professional, Microsoft Certified: Modern Desktop Administrator Associate) are strongly preferred