Quantum Metrics Engineer

Title: Quantum Metrics Engineer

Location: Hybrid (can report to nearest client office to the candidate's location)

Duration: Long Term

Client: Elevance Health

Experience: 10+ Years

MOI: Virtual

• 9+ years experience in IT and 3+ years experience in quantum metrics platform.
• Provide guidance on best practices for leveraging Quantum Metrics platform features and execute leadership strategy through daily interactions.
• Align with leadership vision and collaborate with cross-functional teams to promote our team services through driving actions on insights provided by our team.
• Use the Quantum Metrics platform to analyze user behavior on digital platforms, identifying friction points and opportunities for optimization digital products quality/experience by monitoring real-time data, generating insights, and providing actionable recommendations to product, UX, and business teams, ultimately aiming to improve key performance indicators (KPIs) like digital adoption, task completion and customer satisfaction survey scores.
• Proactively analyze large volumes of user interaction data within the Quantum Metric platform to identify patterns, trends, and anomalies impacting customer journeys.
• Proactively monitoring real-time customer behavior to detect friction points like slow loading times, confusing navigation, error messages etc, detractors.
• Creating clear and concise dashboards and reports to present key insights to stakeholders across different teams, including product, UX, engineering, and marketing.
• Develop custom JavaScript functions to capture data analytics and satisfy complex use cases. Configure alerts, dashboards, and reports to give real-time visibility to the performance of digital platforms.
• Hands on experience in using Felix AI and integrate session summary/insights with chat/customer service systems using APIs.
• Create presentations that summarize actionable opportunities to elevate overall operational efficiency and present findings with data-driven recommendations.
• Proactively identify at-risk, while creating & executing an action plan to drive platform adoption through business value.
• Identifying high-impact areas for improvement based on data analysis and collaborate with cross-functional teams to translate data insights into actionable strategies and provide guidance on improvements and prioritizing implementation.
• Enjoys solving complex problems without straight forward solutions and Must be a self-starter, who thrives in fast-paced project and be comfortable in serving as Quantum metrics platform subject matter expert (SME)
• Fundamental knowledge of analytical tools such as Adobe,Salesforce, AI, tableau are desired skills