Description We're seeking a
Business Process Writer / Technical Writer to help develop clear, concise documentation that supports critical business operations across North America. In this role, you'll partner directly with subject matter experts to document and improve business processes, creating work instructions and process documentation that enable consistency, efficiency, and operational excellence. This is an ideal opportunity for someone who enjoys collaborating with stakeholders, simplifying complex information, and producing high-quality documentation that makes an impact.
Role: Technical Writer:
Role type: W2 Hourly
Location: Portland, OR | Can be remote
Duration: Until 12/31/26
Hours per week: 40, must work Pacific time
Responsibilities:
- Partner with business process experts to gather information and develop clear, user-friendly work instructions
- Lead stakeholder meetings to collect documentation requirements and clarify business processes
- Translate information from conversations, process maps, screenshots, manuals, training materials, emails, and system demonstrations into standardized documentation
- Create and maintain business process documents, work instructions, quick reference guides, checklists, and playbooks
- Develop process flowcharts and swim lane diagrams to illustrate workflows across multiple teams
- Edit, format, and organize documents using standardized templates and version control practices
- Collaborate with cross-functional teams through Microsoft Teams to draft and review documentation in real time
- Track document progress, communicate project status, and identify potential roadblocks
- Participate in continuous improvement initiatives, including LEAN, Kaizen, and Standard Work sessions, documenting current-state processes and identifying opportunities for improvement
- Ensure documentation is accurate, easy to understand, and appropriate for the intended audience
- Maintain documentation libraries and revision history while following company security and governance standards
Requirements - Degree, certification, or equivalent experience in Technical Writing, Business Writing, Communications, or a related field
- 3 to 5 years of experience as a Technical Writer, Business Process Writer, or Business Process Analyst
- Strong business writing and editing skills with exceptional attention to detail
- Experience documenting business processes and creating end-user documentation
- Ability to work independently while managing multiple documentation projects simultaneously
- Strong communication and facilitation skills with the ability to collaborate effectively with stakeholders at all levels
- Comfortable gathering information through interviews, workshops, and virtual meetings
- Advanced proficiency with Microsoft Word and Visio
- Strong working knowledge of Outlook, Excel, Teams, SharePoint, Paint, and Snagit
- Experience creating process maps, flowcharts, and workflow documentation
- Familiarity with document control, revision management, and standardized templates
- Self-motivated with the ability to work independently and make consistent progress
- Strong organizational and project management skills
- Collaborative and proactive approach to problem solving
- Ability to simplify complex business processes into clear, actionable documentation
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