OCM Communication Manager - (NPW)

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Role Summary

Own and drive the communication strategy for a large-scale enterprise migration and transformation program, ensuring user awareness, adoption, and minimal disruption across business units.

Program Context

• Large-scale enterprise migration and transformation program
• Transition from legacy workflow tools into platforms such as Microsoft Power Platform, Jira, ServiceNow, Workday, and BI tools
• Covers data migration, workflow changes, integrations, and new ways of working
• Impacts a large global user base with varying levels of system dependency
• Delivered through a phased, wave-based rollout model across multiple business units

Key Responsibilities

Communication Strategy & Planning

• Define and execute the end-to-end communication strategy across all phases (awareness readiness go-live reinforcement)
• Develop role-based and wave-specific communication plans
• Align communication with program milestones, migration waves, and adoption goals

Stakeholder & Leadership Engagement

• Partner with:
  • Program leadership
  • Business stakeholders
  • Change champions
• Translate complex technical changes into clear, business-friendly messaging
• Support executive communication and visibility

User Communication Execution

• Create and manage:
  • Email campaigns
  • Announcements and newsletters
  • Training communication
  • Go-live notifications
• Ensure messaging is:
  • Clear
  • Timely
  • Actionable

Adoption & Change Enablement

• Drive user awareness and readiness ahead of each migration wave
• Support training initiatives with targeted communication
• Reinforce behavioural change post go-live

Feedback & Continuous Improvement

• Gather user feedback through surveys, channels, and stakeholder inputs
• Monitor adoption signals and communication effectiveness
• Continuously refine messaging and engagement strategies

Mandatory Expectations

• 8-12+ years experience in Organizational Change Management (OCM) and communications
• Proven experience in large-scale enterprise transformation / migration programs
• Experience supporting technology-driven change across global user bases
• Strong exposure to multi-system environments and digital transformation initiatives
• Ability to simplify complex technical concepts into business-friendly communication
• Experience working in fast-paced, high-visibility programs with executive stakeholders
• Strong collaboration and stakeholder management skills
• Willingness to work in flexible shifts (global delivery model)

Core Skills

• Change communication strategy and execution
• Stakeholder management and engagement
• Content creation (emails, decks, announcements, playbooks)
• Communication planning aligned to phased delivery
• Adoption tracking and feedback mechanisms

Tools & Platforms

• Microsoft 365 (Outlook, Teams, SharePoint)
• Communication and survey tools (Forms, Survey tools)
• Collaboration platforms and internal communication channels

AI Expectations

• Use AI tools for:
  • Content creation and refinement
  • Communication personalization
  • Sentiment analysis and feedback insights
• Leverage AI to improve communication reach, clarity, and effectiveness

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.