ServiceNow HAM/SAM Analyst V

1. Experience:
• Minimum of 3-5 years of experience in IT asset management or a related field.
• Proven track record of managing software assets and implementing lifecycle management processes.
• Hands-on experience with ServiceNow, particularly in software asset management.
• Experience in implementing and optimizing software asset management processes within ServiceNow.

Key Responsibilities:

1. Discovery Model Normalization:
• Standardize discovered software asset data to ensure consistency and accuracy.
• Create and maintain normalized software publisher names, product names, and versions.
2. Software Model Management:
• Develop and maintain a comprehensive inventory of software models.
• Standardize software models to streamline procurement and compliance.
• Evaluate and select software models based on performance, cost, and compatibility.
3. Software Entitlement Creation:
• Manage and optimize the request, acquisition, deployment, maintenance, utilization, and disposal of software entitlements.
• Ensure compliance with software licensing agreements and regulatory requirements.
4. Software Net License Position Management:
• Track, evaluate, and manage software license rights, compliance, and optimization.
• Reconcile software installations with entitlements to determine the effective license position (ELP).
• Identify and mitigate compliance risks and optimize software usage.
5. ServiceNow Integration:
• Understand the software asset management processes within the ServiceNow platform.
• Understand the configuration and customization of ServiceNow modules to support software asset management.

Qualifications:

1. Educational Background:
• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
2. Preferred Certifications:
• ServiceNow Fundamentals
• Software Asset Management (SAM) Professional Fundamentals
• Certified Implementation Specialist - Software Asset Management (CIS-SAM)
3. Skills and Experience:

• Technical Skills:
• Proficiency in IT asset management software and tools.
• Knowledge of software asset lifecycle management, including discovery, normalization, procurement, inventory control, and disposal.
• Proficiency in ServiceNow ITSM and SAM modules.
• Ability to configure and customize ServiceNow workflows, forms, and reports.
• Knowledge of ServiceNow's Configuration Management Database (CMDB) and its integration with software asset management.
• Analytical Skills:
• Ability to analyze software performance and cost data to make informed decisions.
• Strong problem-solving skills to address software-related issues.
• Ability to analyze data within ServiceNow to make informed decisions about software assets.
• Strong troubleshooting skills to resolve issues related to software asset management in ServiceNow.
• Communication and Collaboration:
• Excellent communication skills to interact with vendors, stakeholders, and team members.
• Ability to work collaboratively in a team environment.
• Ability to train and support team members in using ServiceNow for software asset management.