ITSM/Change Manager

Warrendale, PA, US • Posted 5 days ago • Updated 3 days ago
Full Time
No Travel Required
Able to Sponsor
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Auditing
  • BMC Remedy
  • Change Management
  • Collaboration
  • Communication
  • Continuous Improvement
  • Crisis Management
  • Data Analysis
  • Decision-making
  • Documentation
  • IT Service Management
  • ITIL
  • Incident Management
  • JIRA
  • Management
  • Problem Management
  • Regulatory Compliance
  • Reporting
  • Root Cause Analysis
  • Service Management
  • ServiceNow
  • Stakeholder Management
  • Testing

Summary

ITSM/Change Manager

Job Location: Chicago IL / Warrendale PA

Introduction: The ITSM/Change Manager will be responsible for developing and implementing change management processes, ensuring adherence to these processes, conducting impact assessments, and maintaining audit trails for compliance. They will also lead emergency change management procedures and communicate change schedules to affected parties.

Responsibilities:

  • Develop and implement change management process
  • Ensure adherence to change management process
  • Conduct impact assessments to identify risks and readiness
  • Ensure proper testing and validation procedures are followed
  • Maintain audit trails and documentation for compliance purposes
  • Perform Root Cause Analysis (RCA) for failed changes
  • Facilitate CAB meetings and present change proposals
  • Lead emergency change management procedures when necessary
  • Communicate change schedules and impacts to affected parties
  • Collaborate with technical teams to understand change requirements
  • Collaborate with cross-functional teams to ensure smooth execution of ITSM processes
  • Maintain accurate documentation and reporting
  • Drive continuous improvement initiatives within ITSM processes
  • Ensure compliance with organizational policies and regulatory requirements

Required Skills:

  • Strong knowledge of ITSM frameworks and processes
  • Exposure to Incident Management and Problem Management
  • Ability to work in a fast-paced environment and manage multiple priorities
  • Data analysis and reporting capabilities
  • Strong crisis management and decision-making skills
  • Excellent communication and stakeholder management
  • Knowledge of ITSM tools (e.g., ServiceNow, Remedy, Jira Service Management)
  • Understanding of SLAs, OLAs, and escalation models
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91112433
  • Position Id: 8977665
  • Posted 5 days ago
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