Lead, IT Command Center

Become a part of our caring community and help us put health first
The Lead, IT Command Center is responsible for managing the delivery of IT and business driven initiatives and cycles. This includes, but is not limited to, the operational go-live for Medicare Annual Enrollment Period, New Plan Year, CMS STARS season, etc. During a Command Center, we maintain a prioritized RAID log of any impactful post go-live issue to ensure that all critical & high items are resolved ASAP and manage the remaining via a logical cadence.

The Lead Technology Leadership Professional is aligned to lead our IT Command Center (ITCC). The ITCC is the central hub for business to IT escalations, often from contact center operations leaders. The ITCC is the single intake mechanism for executive and privacy escalations with any IT failure. They will pull in any required IT teams to provide an associate to follow up with an affected member(s).

During our most critical cycles: Annual Enrollment Period, New Plan Year, STARS, CMS Audit, etc. the ITCC runs 'Command Centers' (even on holidays) to ensure that the operational go-live of these cycles are well supported from an IT perspective. They have developed feedback loops with IT Inc Mgmt teams to ensure critical issues are raised, escalated and addressed to support business outcomes. Additionally, during these cycles, the team builds EOD reports that are cascaded up to and including segment presidents and CTO.

Use your skills to make an impact

Required Qualifications

• A proven track record of partnering across IT and business segments, building deep relationships at varying organization levels.
• An understanding of industry standard technologies in order to drive outcomes without being a technical SME.
• Demonstrated ability to effectively advance projects in situations with limited or ambiguous direction, utilizing sound judgment, resourcefulness, and proactive problem-solving to achieve objectives.
• Strong ability to command attention and engage audiences effectively, facilitating productive discussions and maintaining a professional atmosphere in group settings and with varied levels of leaders. This includes partnering with external vendors.
• Ability to communicate effectively and deliver presentations to senior leaders and executives
• Advanced experience leading special projects and producing metrics, measurements and trend reports
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• Bachelor's degree, MBA, or other Advanced Degree
• 2+ years of project leadership experience
• 4+ years of experience within the Healthcare domain
• Possess a solid understanding of operations, technology, communications and processes
• ITIL certification

Additional Information

Work-At-Home Requirements

• WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
• A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
• Satellite and Wireless Internet service is NOT allowed for this role.
• A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$117,600 - $161,700 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 03-26-2026
About us
Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.