Position: Sr. Java Production Support Engineer
Location: Newark, CA (Onsite)
Duration: Long Term
Job description:
Note: Please share only local profiles who are comfortable with a 5-day onsite work model.
Tech Stack
Frontend: Angular (TypeScript), Bootstrap / Angular Material
Backend: Java, Spring Boot, Spring Security (JWT)
Databases: PostgreSQL / MySQL, MongoDB
Integration: REST APIs
Job Description
- Monitor production applications to identify and resolve issues before customer impact proactively
- Perform proactive production maintenance; manage incidents, outages, s, and on‑call duties
- Investigate production bugs; validate, reproduce, and escalate issues to Engineering & Product
- Implement and manage application monitoring and ingestion mechanisms
- Troubleshoot escalated customer issues, determine root cause, and coordinate resolutions or workarounds
- Support Engineering with privileged production access requests
- Perform privileged production activities, including backup/seeding optimizations, object configuration, job aborts, and performance tuning
- Optimize product usage per customer (API usage, backup/seeding speed, fetcher pool size, admin changes)
- Support User Acceptance Testing (UAT), Proof of Concepts (POCs), and trials; provide product feedback
- Work closely with Product Management to suggest improvements and reduce overall support burden
- Support customer‑facing teams (Support, TAM, SE, CS) throughout the customer lifecycle
- Improve support documentation, knowledge base, and automation for front‑line teams.
Skills
Mandatory Skills: Java, JavaScript, Microservices, React, Spring Boot
Good to Have Skills: AWS API Gateway, AWS CloudFormation, AWS Step Functions
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