Job Title: Engineering Program Manager
Location: Austin, TX (On-Site)
Job Description:
10+ years of professional experience working within a product, project, or program management role.Broad experience working with Contact Center and/or e-Commerce systems and technologies (ex. payments/financing applications, order maintenance tools, workforce management applications, telephony/chat systems and infrastructure)
Role Description:
Proven ability to communicate effectively and influence at all levels of an organization.
Experience working in a hands-on role| with total ownership for driving initiatives in their portfolio.
Demonstrated experience should include being an interface role between business and technical teams.
Ability to understand and explain complex business processes| systems| and tools with a keen focus on upstream down stream impact.
Highly experienced working in a global organization| where work may include a mix of regional or global scope and has familiarity and has used both Waterfall and Agile project management methodologies in their prior work experience.
Experience with SAP (S4 HANA)| awareness of AI application within a contact center environment| knowledge of Genesys routing solutions| order to cash processes| etc. are differentiating and desirable skillsets.
PMP or Certified Scrum Master.
Experience supporting or leading programs that implement generative AI andor agentic capabilities within customer-facing or operational environments| including integration with existing enterprise systems and workflows Should be a technical and analytical problem solver| stitches between their work and the broader strategy| and demonstrates adaptability in their approach to solving problems.
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