Voice Lead Engineer

Arlington, VA, US • Posted 1 day ago • Updated 1 day ago
Full Time
No Travel Required
On-site
1200000 - 1450000/hr
Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

  • Microsoft
  • Customer Relationship Management (CRM)
  • Routing
  • Unified Communications
  • Network Design
  • VoIP
  • Voice Engineering

Summary

Job Title: Voice Lead Engineer
Workplace: 100 % Onsite
Work Location: Arlington, VA
 
Summary:
We are seeking a Voice Lead Engineer to lead the migration of the company’s phone system from Avaya (on-premise) to Microsoft Teams Voice. This person should have strong experience with large-scale enterprise telephony migrations, voice network design, and unified communication (UC) systems that combine legacy and modern platforms.
 
Responsibilities:
  • Lead and manage the migration of the existing Avaya phone system to Microsoft Teams Voice.
  • Review and document the current voice environment, including call routing, dial plans, and SIP connections.
  • Design and deploy Teams Voice solutions for enterprise users.
  • Configure and support Session Border Controllers (SBCs), especially Oracle Communications SBC, to ensure secure voice connectivity.
  • Support integration with call recording platforms such as NICE.
  • Create migration plans, including cutover steps, risk mitigation, and rollback procedures.
  • Troubleshoot voice-related issues such as call failures, SIP signaling problems, and call quality issues.
  • Provide post-migration support to stabilize and optimize the Teams Voice environment.
 
Qualifications:
  • 5+ years of experience in telecom, enterprise voice engineering, or unified communications architecture.
  • Strong hands-on expertise with Avaya platforms such as Aura, Communication Manager, and Session Manager.
  • Experience deploying and supporting Microsoft Teams Voice in large enterprise environments.
  • Solid understanding of SIP (Session Initiation Protocol), VoIP (Voice over IP), and hybrid voice systems.
  • Experience working with Oracle SBCs or similar enterprise SBC solutions.
  • Experience integrating telephony systems with CRM tools and call recording platforms.
  • Avaya and/or Microsoft Teams Voice certifications are a plus.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90929707
  • Position Id: 4578
  • Posted 1 day ago
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DS

Dipali Suryavanshi

Recruiter @ Synapse Business Systems
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