Trainer (Tolling / Contact Center Systems)

Remote • Posted 17 hours ago • Updated 17 hours ago
Full Time
Occasional Travel Required
Remote
Depends on Experience
Fitment

Dice Job Match Score™

🛠️ Calibrating flux capacitors...

Job Details

Skills

  • Trainer
  • Tolling
  • Contact Center training
  • HANA
  • SAP S/4
  • Back Office Agent training
  • E-learning
  • Articulate
  • Captivate
  • Camtasia
  • SuccessFactors
  • LMS
  • Articulate 360

Summary

Role: Trainer (Tolling / Contact Center Systems)
Location: Remote/Hybrid (Onsite 1 week/month)
Work Hours: EST Time Zone
Duration: 12+ Months
Start Date: May 11, 2026
Preferred States: PA, NJ, NY, DE, OH

Job Description:
Seeking an experienced Trainer with strong Tolling domain and Contact Center training expertise to support a large-scale. Candidate will design and deliver enterprise training programs, develop e-learning and instructor-led content, conduct Train-the-Trainer sessions, and support system adoption.

Required Skills:

  • 5+ years training delivery (virtual + classroom)
  • 2+ years training in high-volume contact center environments
  • 2+ years SAP S/4HANA training experience
  • 2+ tolling implementation projects (Back Office Agent training)
  • E-learning development using Articulate 360 / Captivate / Camtasia
  • Training needs assessment, curriculum development, user guides, documentation
  • SuccessFactors LMS experience preferred

Nice to Have:

  • Microsoft Dynamics CRM training (2+ yrs)
  • ServiceNow (Idea/Project/Demand modules)
  • PMP Certification
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10291535
  • Position Id: 8923705
  • Posted 17 hours ago
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