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User Support Engineer

Fort Meade, MD, US • Posted 30+ days ago • Updated 5 hours ago

Full Time

On-site

USD $138,000.00 - 149,000.00 per year

Fitment

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Job Details

Skills

Technical Support
Technical Training
Systems Engineering
End-user Computing
Engineering Design
VMware
Microsoft Azure
Hosting
Data Storage
Security+
Customer Engagement
System Integration
Evaluation
Site Survey
Verification And Validation
Research
Collaboration
Research and Development
Network
Technical Analysis
Documentation
System Security
Regulatory Compliance
Remote Support
Multitasking
Technical Writing
Presentations
Computer Networking
Servers
Systems Design
Licensing
Standard Operating Procedure
Communication
Demonstrations
Management
IPT
Microsoft Windows
Microsoft Operating Systems
Virtual Desktop
BMC Remedy
ServiceNow
System Center
Microsoft SCCM
Microsoft
Configuration Management
Security Clearance

Technical Support
Technical Training
Systems Engineering
End-user Computing
Engineering Design
VMware
Microsoft Azure
Hosting
Data Storage
Security+
Customer Engagement
System Integration
Evaluation
Site Survey
Verification And Validation
Research
Collaboration
Research and Development
Network
Technical Analysis
Documentation
System Security
Regulatory Compliance
Remote Support
Multitasking
Technical Writing
Presentations
Computer Networking
Servers
Systems Design
Licensing
Standard Operating Procedure
Communication
Demonstrations
Management
IPT
Microsoft Windows
Microsoft Operating Systems
Virtual Desktop
BMC Remedy
ServiceNow
System Center
Microsoft SCCM
Microsoft
Configuration Management
Security Clearance

Summary

Tentative End Date for the Position: November 30, 2026

The User Support Engineer/Solutions Engineer works with the End User Services Team working to solicit requirements, research, and evaluate problems to develop solutions and architectures to support the customer requirements.
Education and Experience:

Bachelor's Degree or a combination of technical training, certifications, and experience
5+ Years of Systems engineering design and operations experience.
7+ Years experience with configuring, securing, and troubleshooting end-user computing devices
Solution engineering design and transition for SCCM, MECM, MS InTune, VMware, Azure Virtual Desktop Infrastructure, Desktop EndPoint Solutions to include Apple products, and Virtual Hosting/Data Storage Management.
IAT Level II certification (Security+ CE or appropriate DoDM 8570 Baseline Certification) is required before start

Responsibilities:

Completes activities to support system integration, system evaluation and analysis, site surveys, verification and validation, cost and risk, and supportability and effectiveness analysis for total systems and architectures.
Conduct advanced research and analysis of current systems to support development of strategic implementation plans and designs, document and mitigate risks as well as lessons learned, and provide regular updates.
Research and collaborate with vendors and various groups, such as R&D, Server and Network teams, and provide recommendations on how to leverage emerging technology to improve mission assurance.
Conducts engineering technical analysis to support resolving issues through application of engineering theories and concepts.
Support the operational assessment and documentation of systems security and compliance posture to maintain accreditation.
Provide input to project schedules, identify and mitigate risks, document lessons learned, and deliver regular updates to stakeholders
Develops implementation plans, SOPs, schedules, and other pertinent documents and artifacts
Support desktop and release and deploy activities including, but not limited to, desktop support, imaging, MS System Center Configuration Manager (SCCM), Microsoft EndPoint Configuration Management (MECM), and MS Intune

Knowledge and Skills:

Exhibit the flexibility to multitask, refocus and shift priorities to support the mission, warfighter and customer requirements.
Adapt for working in team oriented or independent projects
Lead a multi-functional team, prioritize actions, and support customer requirements
Excellent technical writing & presentation skills
Maintain a strong understanding of networking architecture, servers, systems design, virtual hosts, and configuration management and licensing.
Ability to visualize proposed solutions in diagrams, feasibility documents and reports (i.e., understanding/experience with OV-1/SV-1 diagrams)
Document Standard Operating Procedures and guides.
Excellent verbal and written communication skills
Ability to organize and facilitate planning and demonstrations
Ability to track, manage, and ensure project tasks are completed in a timely manner
Ability form and lead integrated product teams (IPT) to support the activities and meet customer requirements

Technical Knowledge

Understanding of the technical environment
Microsoft operating system
Understanding of Apple computing devices
Microsoft InTune
Microsoft Virtual Desktop Infrastructure
Remedy ITSM/ServiceNow
System Center Configuration Manager (SCCM)
Microsoft Endpoint Configuration Manager (MECM)

Clearance/Citizenship:

Secret

Travel Requirements:

This position will involve minimal travel, up to 25% of time

Location:Fort Meade, MD (On Site)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91136213
Position Id: 6140c8fc7eb258a5f0b4630c126e2ade
Posted 30+ days ago

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