Service Desk Tier 1

Title: Service Desk 
Location: Washington, DC
Duration: 3 month contract to hire 
Compensation: $20.00-24.00/hr 
Work Requirements: US Citizen, must be able to pass a government background check

Must have an active CompTIA A+ Certification.

Summary

First 3 weeks onsite for training then can transition to full remote (Weekend overnight shift).

Shift:

• Saturday 6PM - Sunday 6AM
• Sunday 6PM - Monday 8AM
• Monday 6PM - Tuesday 8AM

Our client seeks a Tier I Desktop Support Technician to support a federal government client in Washington DC. 

Responsibilities

• Diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications.
• Assist all users with any logged IT-related incident when called upon
• Conduct problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible.
• Accurately record, update and document requests using the IT service desk system
• Install and configure new IT equipment.
• Resolve incidents and upgrade different types of software and hardware.
• Resolve incidents with printers, copiers and scanners.
• Maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
• Participate in the Annual Performance Review Process

Required Qualifications

• Excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
• Ability to take ownership of issues, escalating incidents to other support teams where necessary.
• Highly motivated team player with the skills and ability to manage changing priorities.
• Ability to create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
• Willingness to attend internal training as necessary to keep up to date with the latest technology and internal system processes.
• Ability to undertake other necessary duties not specifically stated without altering the nature or level of responsibility.
• A+ Certification required.

Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay
• 401(k) retirement plan
• ...and much more!

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.