Information Technology Specialist #00031

Title: Information Technology Specialist #00031

State Role Title: Info Technology Specialist I

Hiring Range: $50,000.00 - $60,000.00

Pay Band: 4

Agency: Southern VA Higher Educ Center

Location: Southern Va Higher Education

Agency Website: ;br>
Recruitment Type: General Public - G

Job Duties

The Southern Virginia Higher Education Center (SVHEC) is seeking an IT and Operations Specialist to support its mission of advancing Southern Virginia's economic potential through education, innovation, and collaboration. This position provides a wide range of services to support, fix, and troubleshoot computer systems, building security systems, local area networks, wide area networks, cloud networks, and other data networks for staff, academic partners, students, and other users on a daily basis. The IT and Operations Specialist supports campus technology needs by maintaining and enhancing hardware and software for administrative staff, faculty, students, and academic partners, including computer labs, classrooms, and audio-visual systems, and by assisting users with the effective use of technology in instructional and administrative settings. The position maintains and enhances SVHEC's network and server environment, including wireless access, performs monthly patch management and security updates, and implements network changes in coordination with the IT Manager and IT staff. The role also administers cloud-based services such as Microsoft 365, SharePoint, OneDrive, G-Suite, including account creation, security permissions, groups, synchronization, and onboarding/offboarding training for end users. In addition, the IT and Operations Specialist manages IT and Operations (OPS) asset inventory by maintaining accurate records of campus IT and OPS assets, state asset tags, and lifecycle data, and by supporting purchasing decisions that promote efficient use of resources and minimize waste. The position assists with maintaining warranty, licensure, and service agreement information and incorporates industry best practices into asset lifecycle management. The IT and Operations Specialist may be called upon to support emergency response needs and strategic plan objectives, and is expected to exemplify SVHEC's shared values of Excellence, Teamwork, Honor, Innovation, Customer Focus, and Stewardship in all activities and interactions.

Minimum Qualifications

Considerable work experience in the information technology field. Working knowledge of Microsoft Windows, Active Directory, Microsoft 365 and G-Suite. Working knowledge of Audio-Visual equipment such as projectors, amplifiers, speakers, and wiring. Knowledge of networking concepts, protocols, IP telephony, topologies, and network interconnections. Skilled with IT telecommunication [computer, server, network] device installation, maintenance, and troubleshooting. Knowledge of current security standards and compliances. Skilled in project management to set goals, meet milestones, meet deadlines, create knowledge base, and communicate to the team. Experience providing exceptional outcomes-based end user support. Experience flexibly working with others and meeting the needs of multiple stakeholders including staff, students, and partners. Experience establishing and meeting timelines. High school graduate or equivalent.

Additional Considerations

Current certifications in Cisco, CompTIA, HPE, Microsoft, Google, Aruba, Palo Alto, OSHA, or comparable certifications

Special Instructions

You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

State employees who have been affected by Policy 1.3 Layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card) must submit the card BEFORE the closing date for this position. The card may be scanned and attached to the application or faxed to . Please include your name and the position number on the fax cover sheet. AMERICORPS, PEACE CORPS, AND OTHER NATIONAL SERVICE ALUMNI ARE ENCOURAGED TO APPLY.

"The Southern Virginia Higher Education Center is dedicated to recruiting, supporting, and maintaining a competent and diverse work force."

Equal Opportunity Employer

Southern Virginia Higher Education Center
820 Bruce Street
South Boston, Virginia 24592

Contact Information

Name: Derek Mountford

Phone:

Email:

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Reasonable accommodations are available to individuals with disabilities during the application and/or interview processes per the Americans with Disabilities Act. Please call for assistance.

All applicants are subject to a background investigation. The investigation may include: fingerprint checks (State Police, FBI); local agency checks; employment verification; verification of education (relevant to employment); credit checks; and other checks requested by the hiring authority.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer