IT Technical Aid

Los Angeles, CA, US • Posted 10 hours ago • Updated 10 hours ago
Part Time
On-site
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Supervision
  • Information Systems
  • Research
  • System Testing
  • Information Technology
  • Video
  • Printers
  • Cabling
  • SANS
  • Customer Service
  • Decision-making
  • Problem Solving
  • Conflict Resolution
  • Communication
  • Writing
  • Computer Hardware
  • Technical Direction

Summary


The Information Technology (IT) Technical Aid works under the supervision of professional information technology staff to provide basic support services and assistance; perform routine information systems related tasks in a centralized IT organization. The IT Technical Aid will provide support to systems customers and/or to departmental staff for a variety of IT related issues including the identifying, tracking, documenting, researching, and resolving job issues or problem calls, and will follow specific procedures for escalating high priority issues, when required; support IT professionals by performing routine systems testing and production work, including validating user manuals, procedures, and other instructional materials; will work on medium size office grade printers and high speed commercial printers as needed; should be capable of lifting office supplies and equipment of up to twenty pounds; assist in the installation, configuration, maintenance and troubleshooting of information technology devices including personal computers, video display terminals, printers, cabling and other hardware.

The IT Technical Aid will possess knowledge and experience in customer service; decision making; organizational awareness; problem solving; oral communication, speaking and writing; troubleshooting hardware and software issues.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10203745
  • Position Id: OOJ - 4685-3689-1782757303
  • Posted 10 hours ago
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