Help Desk Analyst

Harrisburg, PA, US • Posted 8 days ago • Updated 6 days ago

Contract W2

Contract Independent

Contract Corp To Corp

On-site

$20 - $24/hr

Fitment

Dice Job Match Score™

🔗 Matching skills to job...

Job Details

Skills

1+ years' previous IT Service Desk and/or Call Center experience required
Experience with call tracking and ticketing software

Summary

Required Skills: Experience with call tracking and ticketing software Attentive to details and ability to be resourceful (using supplied documentation) Ability to support users with limited knowledge of computers, software, hardware, and systems Above average communication skills and telephone manner. Excellent organizational skills Basic User & Security Group Active Directory administration Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365 Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation) You will be a self-motivated achiever who gains satisfaction from providing excellent customer service 1+ years previous IT Service Desk and/or Call Center experience required

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91118579
Position Id: 796336
Posted 8 days ago

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