Principal Cloud Software Engineer, Service Ownership

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Job Category
Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Team:
Salesforce is seeking a Principal Member of Technical Staff - Cloud Service Ownership Engineer to spearhead technical initiatives within our Consumer Goods Cloud organization, with a focus on near core, Hyperforce, and Google Cloud Platform. As a senior technical leader, you will architect and drive the implementation of complex, enterprise-scale platform solutions while mentoring teams and influencing technical strategy. You will be responsible for defining the technical vision for critical infrastructure components and leading cross-functional initiatives that directly impact our ability to deliver secure, reliable software at a global scale.

In this role, you will operate as both a hands-on technical expert and a strategic leader, driving innovation in cloud-native technologies, automation platforms, and developer experience. You will own the architectural change management process for all cloud-related initiatives, documenting impact analysis, communication plans, approval processes, and rollback strategies at one of the world's leading technology companies while building and leading high-performing engineering teams.

What You Will Be Doing:

• Lead incident response for critical platform issues and drive comprehensive post-incident improvement programs.
• Architect and lead the design of large-scale, multi-region infrastructure platforms and automation systems.
• Define technical strategy and roadmaps for Cloud Service Ownership platform evolution and modernization.
• Facilitate collaborator reviews and cross-functional meetings to evaluate proposed changes to reference architecture or standards, balancing agility and risk.
• Manage post-implementation reviews, capturing feedback to iterate on standards and architectural models.
• Partner with Product and Security teams to integrate advanced capabilities and ensure compliance with enterprise requirements (Hyperforce, SDB).
• Lead complex migration projects involving critical business systems.
• Drive platform reliability initiatives including SLA definition, disaster recovery, and business continuity planning.
• Establish engineering excellence standards, best practices, and governance frameworks across the organization.
• Mentor and develop senior and mid-level engineers, providing technical guidance and career development support.
• Collaborate with executive leadership on platform strategy, resource planning, and organizational priorities.
• Drive innovation initiatives including proof-of-concepts, technology evaluations, and platform research.
• Lead vendor relationships and technology partnerships for strategic platform components.

What You Should Have:

• 8+ years of senior-level experience in DevOps and/or extreme accountable service ownership duties, Platform Engineering, or Site Reliability Engineering at enterprise scale.
• Proven track record of architecting and implementing large-scale, distributed systems serving thousands of users.
• Expert-level programming skills in at least one language such as Python, NodeJS, or Java.
• Expert-level mastery of cloud platforms (AWS/Google Cloud Platform) including advanced services and enterprise features.
• Deep expertise in containerization platforms (Kubernetes, service mesh, advanced orchestration patterns).
• Comprehensive experience with Infrastructure as Code at scale (Terraform Enterprise, custom tooling).
• Expert knowledge of CI/CD platform architecture (Jenkins Enterprise, GitHub Actions, custom pipeline orchestration).
• Deep understanding of distributed systems, microservices architecture, and platform scalability patterns.
• Advanced networking and security expertise including zero-trust architectures and compliance frameworks.
• Proven leadership experience including technical mentoring, project leadership, and cross-functional collaboration.
• Strong business acumen with the ability to translate technical capabilities into business value.

Technical Leadership & Impact:

• Drive architectural decisions for enterprise-wide platform initiatives with multi-million dollar impact.
• Establish center of excellence practices and cultivate technical communities within the organization.
• Drive organizational transformation initiatives including DevOps maturity advancement and cultural change.
• Own platform P&L responsibility including resource optimization and strategic investment planning.
• Own the on-call rotation and incident response strategies.

Strategic Responsibilities:

• Define long-term technical vision (1-3 year roadmap) for Consumer Goods Cloud near core platform evolution.
• Focus on scalability, availability, security, and cost to serve.
• Lead organizational scaling initiatives to support continued business growth.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.The typical base salary range for this position is $192,200 - $306,600 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $230,800 - $334,600 annually.The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.