Computer Operations Analyst

Position: Computer Operations Analyst

Location: Lebanon, IN (On-site)

9M Contract

SUMMARY: The Computer Operations Analyst provides technical support and administration for the infrastructure, systems, and applications that support operations within the Indiana Distribution and Returns Centers. This role partners with internal teams to maintain system reliability, troubleshoot hardware and software issues, support warehouse technology solutions, and contribute to the ongoing performance and security of the organization's technology environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Support and administer Linux Red Hat server environments and virtualization platforms.
• Support Windows operating systems, including desktop and server environments.
• Assist in the administration and support of Radio Frequency (RF) production floor systems.
• Support warehouse automation technologies, including Warehouse Management Systems (WMS), conveyor systems, pick-to-light systems, transportation systems, and related operational technologies.
• Provide hardware and software support to end users and operational teams.
• Troubleshoot and resolve advanced technical issues related to computer operations, infrastructure, and business-critical systems.
• Assist with Active Directory administration and user support.
• Perform operating system patch management for Linux and VMware environments and assist with Windows patch management activities.
• Monitor system performance and proactively identify opportunities to improve reliability, efficiency, and security.
• Create and maintain technical documentation, procedures, and system configurations.
• Collaborate with cross-functional teams, vendors, and business partners to support operational objectives.
• Provide additional support to the Sr. Manager, Network & Infrastructure, as needed.

ADDITIONAL DUTIES AND RESPONSIBILITIES: Perform other duties and special projects as assigned.

SUPERVISORY RESPONSIBILITIES: N/A

QUALIFICATION REQUIREMENTS: To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.