IT Application Support Professional
Remote • Posted 6 hours ago • Updated 6 hours ago
Dahl Consulting
Dice Job Match Score™
⏳ Almost there, hang tight...
Job Details
Skills
Summary
Location: Remote
Job Type: Contract (3 months)
Compensation: $20-22/hr
Industry: Global Technology
---
About the Role
Our client, a global provider of advanced technology solutions serving the architecture, engineering, and construction industries, is seeking a SketchUp Technical Support professional. This role supports users of an industry-leading 3D modeling platform by delivering excellent customer service, resolving technical issues, and helping customers manage accounts, subscriptions, and software functionality. You will play a key part in ensuring a smooth, high-quality customer experience for a diverse and global user base.
In this role, you will engage with customers in a friendly, empathetic, and professional manner while actively listening, asking clarifying questions, and building rapport. You will manage approximately 25 email requests and 10 phone inquiries per day while meeting service-level expectations. Responsibilities include reviewing all customer communication in plain language, documenting each case accurately, and managing personal queues to resolve aging requests.
You will provide support across multiple channels—phone, chat, email, and request queues—and assist with account and subscription management, refunds, and a wide range of technical issues related to SketchUp. These include billing, authorization, entitlement management, installation, extensions, crash identification, and bug tracking. You will apply knowledge base resources effectively, follow communication and incident protocols, and stay current on products, promotions, and internal systems through continuous training.
Required
- Bachelor’s degree or equivalent experience in a customer solutions environment
- 2+ years of experience supporting SaaS applications
- Customer-focused approach with the ability to tailor solutions for diverse users
- Technical proficiency with computer systems, software, and Google Suite
- Excellent communication skills, including active listening, empathy, and adaptable communication styles
- Strong time management and prioritization skills to deliver timely, high-quality responses
- High attention to detail when identifying issues and documenting case notes
- Ability to remain composed and professional in high-pressure situations
- Troubleshooting skills to identify, diagnose, and resolve technical issues effectively
- Comfortable working remotely, with occasional in-office meetings
- Undergraduate degree or experience in SaaS support
- Knowledge of 3D modeling, 3D graphics processing, or energy performance
- Background in Engineering, Architecture, Design, or User Experience
- Experience in a customer support center environment
- Experience with multiple operating systems (Windows, Android, iOS, macOS)
- Familiarity with customer support software, ticketing systems, and remote support tools
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: .
Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
** this job will remain posted until filled but not after 3/30/2026 **
#ZR
- Dice Id: 10109792
- Position Id: 28878
- Posted 6 hours ago
Company Info
Since 1993, Dahl Consulting has been a leader in providing and implementing adaptive staffing and workforce solutions for its clients. DAHL specializes in workforce process management, vendor management services, as well as sourcing and staffing services. Their workforce solutions and programs ensure clients have the right people, the right process, and the right relationships, all at the right cost. DAHL s size and service offerings enable them the flexibility to provide simple and affordable solutions adaptable to any enterprise s current program, as well as future growth. Visit www.dahlconsulting.com for more information.
The mission of Dahl Consulting is to assist businesses with the creation, delivery, and support of new and existing systems to improve their level of performance through one or a combination of our service offerings. Our core competency is managing the process of procuring contract and temporary labor by finding creative ways to maximize the efficiency and effectiveness of the customer's contingent labor program.
Facebook Page
Careers
Never miss an opportunity! Create an alert based on the job you applied for.Similar Jobs
It looks like there aren't any Similar Jobs for this job yet.
Search all similar jobs
