Change Manager Delivery Lead

Description
Company: Bank of America
Position: Change Manager
Location: USDC - Candidate can sit either of our TEKsystems Delivery Centers located in Las Colinas, TX or Charlotte, NC
Number of Positions: 1
Duration: 36 months
Shift: 3 days onsite and 2 days remote
Interview Process: 1 Step Interview with manager and leads
The areas of focus for the Delivery Lead role includes support of engineering teams under the Service Request Fulfillment (SRF) umbrella. Candidate will be responsible for end-to-end ITIL change management. In this role the candidate will act as a gateway between engineering teams and application owners by managing a high volume of changes from creation to closure within ITSM Remedy. This position will require candidate to exhibit strict organizational skills in an environment with constant shifting priorities. A high-level understanding of existing and emerging technologies and business requirements.
This position will interface directly with internal stakeholders and external suppliers/providers, architecture, product engineering, product management, and business management. At times, they may interface with various levels of management. Strong communication and problem-solving skills are a must. The candidate must be able to work on their own and successfully in team settings in various sizes and locations. Adherence and use of standards, product sets, templates, systems, and artifacts are important to the success of the individual, the department, and the firm at large.
3-5 years of experience working in Change Management space
Change management experience - ITSM experience preferred
Foundational knowledge of ITIL processes
Leadership: Self-starter, self-directed and shows initiative
Working knowledge of JIRA/Confluence
Experience working in an Agile environment
Microsoft Excel Power Point experience
Demonstrated ability to reduce process complexities
Organized and detail oriented
B.S. degree in Computer Science, Engineering, Business or equivalent
Demonstrates ownership: Is accountable and can hold others accountable (professionally)
Ability to partner with others for the good of the initiative
Must have strong analytical skills
Implementation knowledge of Agile framework SCRUM ceremonies for project planning and work prioritization.
Financial services (Insurance, Banking, Investment banking), is a plus.
Has participated in design, implementation, or operations process of major IT projects
Must Have:
Jira
Microsoft Excel
Change Management
Skills
Change management, ITIL, BMC Remedy, ServiceNow, Agile, Service delivery, Microsoft Office, JIRA/Confluence, Financial services (Insurance, Banking, Investment banking)
Top Skills Details
Change management,ITIL,BMC Remedy,ServiceNow,Agile,Service delivery,Microsoft Office,JIRA/Confluence
Additional Skills & Qualifications
The areas of focus for the Delivery Lead role includes support of engineering teams under the Service Request Fulfillment (SRF) umbrella. Candidate will be responsible for end-to-end ITIL change management. In this role the candidate will act as a gateway between engineering teams and application owners by managing a high volume of changes from creation to closure within ITSM Remedy. This position will require candidate to exhibit strict organizational skills in an environment with constant shifting priorities. A high-level understanding of existing and emerging technologies and business requirements.
This position will interface directly with internal stakeholders and external suppliers/providers, architecture, product engineering, product management, and business management. At times, they may interface with various levels of management. Strong communication and problem-solving skills are a must. The candidate must be able to work on their own and successfully in team settings in various sizes and locations. Adherence and use of standards, product sets, templates, systems, and artifacts are important to the success of the individual, the department, and the firm at large.
3-5 years of experience working in Change Management space
Change management experience - ITSM experience preferred
Foundational knowledge of ITIL processes
Leadership: Self-starter, self-directed and shows initiative
Working knowledge of JIRA/Confluence
Experience working in an Agile environment
Microsoft Excel Power Point experience
Demonstrated ability to reduce process complexities
Organized and detail oriented
B.S. degree in Computer Science, Engineering, Business or equivalent
Demonstrates ownership: Is accountable and can hold others accountable (professionally)
Ability to partner with others for the good of the initiative
Must have strong analytical skills
Implementation knowledge of Agile framework SCRUM ceremonies for project planning and work prioritization.
Experience Level
Expert Level
Job Type & Location
This is a Contract position based out of Irving, TX.
Pay and Benefits
The pay range for this position is $45.00 - $50.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Irving,TX.
Application Deadline
This position is anticipated to close on Apr 6, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.