Customer Support Lead
NYC
Role Overview Establish and run our support function from the ground up. This person will shape how we assist customers, set up the systems that keep everything running smoothly, and personally handle the toughest technical issues. The position requires someone comfortable creating structure while still diving into day-to-day work, ensuring customers get fast, clear, and reliable support as the company grows.
What You'll Be Responsible For - Create the overall approach for how support operates, including processes, workflows, and system setup.
- Oversee frontline and technical support, personally handling complicated issues and coordinating with Product and Engineering when deeper investigation is needed.
- Monitor core performance indicators, maintain documentation, and work closely with external partners to ensure strong delivery.
What We're Looking For - Several years in support roles within SaaS or tech, including experience building support operations, implementing tools, and working with external vendors.
- Strong technical problem-solving skills, capable of navigating API issues, integrations, data problems, and advanced troubleshooting.
- Experience in fast-paced or early-stage environments, comfort with automation and AI-driven support tools, and the communication skills to work effectively across teams.
Welcome to ConsultNet, SaltClick, and Omni. As a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services, both onshore and nearshore.
Celebrating more than 25 years of partnership with a diverse client base, we've crafted rewarding opportunities for our consultants, fostering high-performing teams that deliver impactful results.
Over the last few years, thousands of consultants have found their calling with us in roles that have made a meaningful impact on their lives, enhanced their career, challenged them, and propelled them towards achieving their personal and professional goals. At ConsultNet, we believe effective communication is crucial in aligning the right job with your unique skills and professional aspirations. To us, it's all about the personal approach we take and the values we uphold.
Our comprehensive service offerings cover a wide range of technology positions across key markets nationwide. Client more at .
We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.
Never miss an opportunity! Create an alert based on the job you applied for.