Voice Security & Contact Center Integration Architect (Pindrop Program)

Role: Voice Security & Contact Center Integration Architect (Pindrop Program)

Location: Remote

Overview

Value Technology is seeking an experienced architect to lead the design, implementation, and ongoing support of a voice security program integrating Pindrop capabilities into our contact center ecosystem. This role will focus on enabling real-time voice streaming, media replication, and secure, scalable integration with existing telephony infrastructure.

Key Responsibilities

• Lead end-to-end architecture and design for Pindrop integration across contact center platforms
• Design and implement media replication / call forking for real-time voice streaming
• Enable secure SIP-based integrations and ensure compatibility with existing telephony systems
• Scale infrastructure to support 100% inbound call volume with high availability
• Ensure low-latency, high-reliability voice data delivery to Pindrop services
• Partner with security teams to support fraud detection and voice authentication capabilities
• Troubleshoot and optimize RTP/SIP traffic flows and performance bottlenecks
• Provide ongoing support and continuous improvements post-implementation

Required Skills & Experience

• Strong experience with VoIP technologies (SIP, RTP, SBCs, call routing)
• Hands-on experience with contact center platforms (e.g., Cisco, Genesys, Avaya, NICE)
• Experience with media streaming, call replication, or voice forking architectures
• Solid understanding of networking fundamentals (TCP/IP, QoS, latency optimization)
• Experience designing scalable, high-availability systems
• Ability to work across telephony, network, and application layers

Preferred / Nice-to-Have

• Experience with Pindrop or similar voice authentication / fraud platforms
• Exposure to real-time streaming architectures
• Familiarity with security frameworks and fraud prevention in contact centers
• Experience in large enterprise or high call-volume environments

Soft Skills

• Strong stakeholder communication (business + technical)
• Ability to translate security objectives into technical design
• Comfortable working in cross-functional teams (network, security, contact center)