We are looking for Sales Support Representative - Remote / Telecommute for our client in Trenton, NJ.
Job Title: Sales Support Representative - Remote / Telecommute
Job Location: Trenton, NJ
Job Type: Contract
Job Overview:
Pay Range: $33.67hr - $38.67hr
Requirement/Must Have:
- Minimum of 2 years of experience in Sales Support, Sales Operations, Revenue Operations, or related field.
- Hands-on experience with Salesforce (SFDC) is required.
- Strong understanding of CRM processes, opportunity management, and sales lifecycle workflows.
- Proficiency with Microsoft Office Suite, particularly Excel.
- Strong analytical and data management skills.
- Strong verbal and written communication skills.
- Ability to communicate effectively with stakeholders.
- Ability to manage multiple priorities in a fast-paced environment.
- Proven ability to collaborate effectively with sales teams and partners.
Responsibilities:
- Support the sales organization throughout and within SFDC and video meetings.
- Act as a liaison between the Field Sales teams, the Enterprise Agreement Sales Team, and Partners.
- Support operational and administrative requests from sales leadership and account teams.
- Maintain accurate sales reports and CRM data standards across Salesforce.
- Maintain SFDC data hygiene across Accounts, Opportunities, Contacts, Leads, Quotes, Deal Registrations, and related objects.
- Perform pipeline cleanup, updates, and data management activities based on sales team direction.
- Create and maintain Salesforce reports, dashboards, and analytics to support business decision-making.
- Develop visibility into pipeline performance, forecast accuracy, and sales engagement metrics.
- Build and maintain opportunity tagging, tracking mechanisms, and reporting tools within Salesforce.
- Monitor CRM data quality and recommend process improvements.
- Analyze Salesforce data to identify untapped pipeline opportunities and revenue-growth initiatives.
- Proactively mine opportunity data and install base information to uncover potential engagements for Account Managers and Partners.
- Collaborate with Enterprise Agreement (EA) Specialists and Sales teams to identify, qualify, and track EA opportunities.
- Research untagged Salesforce opportunities and work directly with sales teams to determine EA qualification status.
- Track OEM-related opportunities and develop reporting to monitor pipeline health.
- Identify early-renewal opportunities and expansion opportunities across the customer install base.
- Analyze install base data to uncover renewal, cross-sell, and partner development opportunities.
- Support partner and distributor engagement activities across assigned territories.
- Map OEM and install base data to Salesforce records and assigned Account Managers.
- Identify strategic partners and assist in developing partner tiering and enablement recommendations.
- Analyze historical sales activity to determine partner involvement, OEM influence, and expansion opportunities.
- Support channel initiatives focused on increasing pipeline generation and partner engagement.
- Develop recurring weekly, monthly, and quarterly business reports.
- Create executive dashboards for monitoring sales pipeline and operational performance.
- Provide actionable insights and recommendations based on Salesforce analytics.
- Monitor pipeline trends, deal progression, renewal opportunities, and account growth potential.
- Present findings and recommendations to sales leadership and stakeholders.
Skills:
- Salesforce (SFDC) Administration.
- CRM Management.
- Pipeline Analytics.
- Sales Operations.
- Sales Support.
- Dashboard Creation.
- Data Analysis.
- Advanced Excel.
- Pivot Tables.
- VLOOKUP/XLOOKUP.
- Opportunity Identification.
Qualification And Education:
- Experience with Accounts, Opportunities, Leads, Contacts, Quotes, and Deal Registrations.
- Ability to maintain CRM data integrity and perform data cleanup activities.
- Understanding of opportunity management, sales lifecycle, and pipeline reporting.
- Ability to create, maintain, and analyze SFDC reports and dashboards.
- Experience providing pipeline visibility, forecast reporting, and business insights.
- Strong analytical skills with the ability to mine data and identify opportunities.
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Benefits
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
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