Reference Architecture & Content Specialist

HonorVet Technologies. We''re a veteran-owned IT staffing firm, ISO 9001 and ISO 27001 certified, working with federal agencies, state governments, and Fortune 500 enterprise clients across the US. What makes us different isn''t a tagline; it''s the way we work. We don''t forward resumes and hope for the best. We take the time to understand where a professional like you is headed and only reach out when we genuinely believe there''s a fit worth exploring.

Title: Reference Architecture & Content Specialist
Duration: 4 Months
Location: Remote

Job Description:
The internal security team is hiring a technically sharp, architecturally fluent specialist to own reference architecture documentation, OOTB baseline analysis, and customer-facing content production for the ServiceNow on ServiceNow (NoN) program and the broader Security & Risk Better Together narrative.
This is a maker role. The team defines the what — product strategy, use cases, integration decisions — and you translate that into clear, version-controlled architecture artifacts and compelling content that lands with CISOs and practitioners alike.

Core Responsibilities
Reference Architecture Documentation

• Draft product connection diagrams from architecture decisions provided by the team
• Maintain and version reference architecture artifacts across the NoN and Better Together portfolio
• Produce technical one-pagers for each mini reference architecture
• Ensure diagrams align with ServiceNow architectural frameworks and platform conventions

OOTB Re-Baseline Support

• Catalog current SSO customizations module by module (SIR, VR, IRM)
• Compare customizations against the OOTB baseline to identify configuration drift
• Flag and document divergence points with enough detail for engineering and leadership review
• Maintain a living delta log as the baseline evolves across releases

Customer-Facing Content Production

• Draft raw narratives from reference architectures for use in customer and executive engagements
• Build first-pass one-pagers for the NoN team on new or updated architectures
• Adapt existing materials for distinct audiences: CISO-facing vs. practitioner-facing
• Maintain a versioned content library of approved narratives, diagrams, and talking points

Required

• 3+ years working with enterprise security platforms in an architecture, pre-sales engineering, or technical consulting capacity
• Demonstrated ability to translate architectural concepts and verbal/written direction into clean, publishable diagrams
• Proficiency with diagramming tools such as Visio, Lucidchart, draw.io, or equivalent
• Working knowledge of SIR, VR, and/or IRM modules — you understand the data model, not just the marketing slides
• Strong written communication skills; you can write for a CISO and then rewrite the same content for a SOC analyst
• Comfort operating with directional input — you ask clarifying questions early and produce clean first drafts, not perfect ones

Strongly Preferred

• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) — Security, Risk, or related track
• ServiceNow Certified Technical Architect (CTA) or equivalent architectural credential — this materially accelerates your time to value in this role
• Familiarity with MITRE Telecommunication, NIST CSF, or similar security frameworks as they relate to platform use case design
• Experience supporting a Customer Zero, lighthouse, or reference customer program
• Background in GTM, field enablement, or product marketing in a security or risk technology context