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Tier II - III Support Tech - Day Shift

Verona, NY, US • Posted 2 days ago • Updated 4 hours ago

Full Time

On-site

USD $56,000.00 - 65,000.00 per year

Fitment

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Job Details

Skills

End-user Training
Training
Computer Operation
Computer Networking
Inventory
Printers
Statistics
Reporting
Repair
Computer Science
Hospitality
Microsoft Certified Professional
CompTIA
Network
Computer Hardware
Hardware Troubleshooting
Network Protocols
Operating Systems
Law

Summary

Summary: The Computer Engineer's role is to support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. They will also troubleshoot problem areas in a timely and accurate fashion; and provide end user training and assistance where required.

Duties & Responsibilities:

Effectively works with end users to identify and deliver required PC service levels.
Continually provides training and support to end users and staff on computer operation and other issues.
Effectively installs, configures, tests, maintains, monitors, and troubleshoots end user workstation hardware, networked peripheral devices, and networking hardware products.
Installs, configures, tests, maintains, monitors, and troubleshoots associated end user workstation software and networking software products when necessary.
Performs on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users. Recommends and implements corrective hardware solutions, including off-site repair as needed.
Receives and responds to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.
Develops and maintains an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
Monitors and tests PC performance, and provides PC performance statistics and reports.
Assists in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
Accurately documents instances of hardware failure, repair, installation, and removal.

Minimum Requirements:

Must have a Bachelors degree in Computer Science or related field; or at least three years related work experience.
Must have at least one year related work experience in the Casino, Hospitality or Entertainment industry; or other high volume, complex, demanding customer oriented IT environments.
Microsoft Certified Professional (MCP), CompTIA A+ and/or, other related technical certification preferred.
Excellent technical knowledge of network and PC hardware.
Must have hands-on hardware troubleshooting experience.
Must have working technical knowledge of current network protocols, operating systems, and standards. Possesses the ability to operate tools, components, and peripheral accessories.
On-call availability

Oneida Innovations Group is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic under applicable law.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80184088
Position Id: 3264e55a74e7b93efa9327ebb1d5dc51
Posted 2 days ago

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