Principal AI Solutions Architect, Customer Success

Remote • Posted 2 hours ago • Updated 2 hours ago
Contract Independent
Contract W2
12 Months
No Travel Required
Remote
Depends on Experience
Company Branding Image
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Accountability
  • Amazon Web Services
  • Cloud Computing
  • Business Analytics
  • Artificial Intelligence
  • Good Clinical Practice

Summary

Principal AI Solutions Architect, Customer Success

Introduction:

In this role, the Principal AI Solutions Architect will be responsible for managing project initiatives of strategic importance to the organization. They will participate in customer workshops, design digital bot flows, work independently and with technical teams, and provide technical consulting services to drive key deliverables and outcomes.

Responsibilities:

  • Manage project initiatives of strategic importance
  • Participate in customer workshops and design digital bot flows
  • Develop and maintain routing applications for Digital Virtual Agents
  • Create accurate development effort estimates
  • Lead the SS&AI team delivery
  • Present and demonstrate proposed digital bot solutions
  • Execute test scripts for call flow and logic
  • Communicate within the global community
  • Provide customer technical consulting services
  • Provide feedback to the product organization
  • Work as a team player to the organization

Requirements:

Minimum Requirements:

  • BS/MS/BA or equivalent in Computer Science, Engineering or related field
  • 10+ years of experience with commercial Digital CCaaS applications
  • 6+ years of experience working with digital bots on platforms like Google Dialogflow and Amazon Lex
  • Demonstrated understanding of generative and agentic AI tools
  • Experience in a customer facing role
  • Understanding of IVR application architecture
  • Ability to work independently and take initiative
  • Strong analytical programming and problem-solving skills
  • Excellent verbal and writing skills in English
  • Ability to interact effectively with clients in a high-paced environment
  • Willingness to travel

Desirable Skills:

  • Experience designing and supporting agentic AI bots
  • Development and deployment of Genesys solutions
  • Experience with Google Dialogflow and Amazon Lex
  • Genesys Google Cloud Platform or AWS certification
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91174039
  • Position Id: 9107364
  • Posted 2 hours ago

Company Info

About Redrouthu's Inc

Redrouthu's is a premier, dual-capability talent and technology partner dedicated to helping organizations scale with confidence. We bridge the critical gap between complex business needs and flawless execution by delivering top-tier technical talent and engineering resilient, scalable IT solutions.

We do not believe in a "one-size-fits-all" mentality. Whether an organization requires urgent contract staffing, strategic full-time hires, or custom software architecture built from scratch, Redrouthu’s operates as a dependable extension of our clients' teams. With offices in Austin, Texas, and robust operational capabilities in India, we seamlessly support domestic scaling and international talent expansion.

What We Do: Core Pillars

1. Tech & Engineering Talent Solutions

Hiring often breaks down when recruiters prioritize resume volume over contextual alignment. At Redrouthu's, we focus deeply on quality and precision hiring. We spend time understanding the explicit role requirements, team challenges, and long-term delivery timelines before presenting a single profile.

  • Permanent Hires: Identifying and embedding permanent talent that matches your company's technical standards and internal culture.
  • Contract Staffing: Rapidly deploying heavily-screened contract professionals to meet immediate project timelines and fluctuating workloads.
  • On-Demand RPO: Embedding our elite recruitment specialists directly into your ecosystem to manage talent acquisition at any scale.
  • India Talent Solutions: Utilizing our deep on-the-ground expertise to help US firms build, transition, and manage highly effective technical teams within the Indian market.

2. Systems & Custom IT Solutions

We engineer adaptive ecosystems and scalable software architectures built to support evolving business growth. We prioritize clean structure, data security, and long-term maintainability over superficial, rushed deliveries.

  • Custom Software Engineering: Translating your complex business logic into custom, cloud-native digital assets mapped precisely to your workflows.
  • Managed IT Services: Taking full ownership of daily IT operations, security protocols, and infrastructure efficiency so your internal teams can remain focused on core milestones.
  • Managed Projects (SOW): Fully managing end-to-end technical deliverables under clear Statement of Work (SOW) frameworks, deploying specialized tech experts to hit your exact goals.

Why Technologists Choose Redrouthu’s

For developers, engineers, and IT professionals, Redrouthu’s is more than an agency. It is a career accelerator.

  • Impactful Projects: We place talent in roles across dynamic industries, including Finance, Healthcare, Retail, and Manufacturing.
  • Diverse Technical Ecosystems: Our placements and projects span a massive technical spectrum, from developers and QA specialists to Cloud Engineers and Data Architects.
  • Clarity First: We do not ghost candidates or send them into ambiguous interview loops. We ensure you have extreme clarity regarding project scope, expectations, and compensation from day one.

Our Mission & Vision

  • Mission: To empower global organizations to execute their digital strategies with absolute confidence by delivering the exact talent and robust technical infrastructure they need.
  • Vision: To serve as a globally recognized unified partner where people, process, and modern technology converge to unlock operational excellence and sustained business growth.

Core Values We Live By

  • Outcome Over Activity: We do not count hours or measure success by volume. We measure it exclusively by successful placements, stable system uptimes, and realized business value.
  • Accountability & Trust: We stand behind the software we build and the technical candidates we place.
  • Simplicity & Speed: We avoid unnecessary corporate jargon and technical complexity, choosing instead to deliver streamlined, high-speed execution.
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Leela Addanki

Recruiter @ Redrouthu's Inc
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