Sr. ServiceNow Developer(Local to GA)

Engagement Type

Contract



Key Responsibilities





Development & Backlog Execution: Rapidly absorb existing requirements to develop, configure, test, and deploy solutions for backlog items. Fully utilize the platforms, workflow and Flow Designer capabilities for process automation.





Service Portal & Catalog Management: Create and enhance complex Service Catalog items. Update and support the Service Portal/Employee Center to improve user experience and self-service adoption.





Knowledge Management: Maintenance of the Knowledge Base (KB) structure, ensuring optimal categorization, governance, and usability.





Implementation & Integration: Perform full lifecycle, implementation tasks, including configuration, system integration, testing, requirements gathering, and solution design. Support and design robust integration between ServiceNow and third-party business systems.





Reporting & Dashboards: Create, configure, and maintain service now reports, and dashboards to provide actionable insights to key stakeholders.





Documentation: Author clear, concise technical, and processed documentation (processes, procedures, and day-to-day tasks) utilizing the ServiceNow Knowledge Base module.





Required Skills & Qualifications





Implementation Experience: Must have direct, hands-on experience, implementing or being an active part of a core ServiceNow Implementation team (e.g., Full platform, rollouts, major, module deployment, or system migrations)





Experience: Minimum of 3-5+ years of hands-on experience as a ServiceNow Developer/Administrator





Core Module Expertise: Strong, technical knowledge, and implementation experience with:





ITSM (Incident, problem, change, knowledge, and catalog/request management)





CSM (Customer Service Management)





Secondary Module Exposure: Working knowledge and experience with HRSD (Human resources, service delivery) and CMDB.





Technical Proficiency: Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols (REST/SOAP)





Process & Change Management: Solid understanding of ITIL frameworks, change management, and continuous process improvement activities.





Soft Skills and Professional Attributes





Autonomy: Proven ability to work independently, manage time, effectively, and drive assignments/projects through to successful completion.





Communication: Excellent written and verbal communication skills, with a talent for drafting clear business correspondence, and technical documentation.





Diplomacy & problem-solving: Exceptional Customer service skills with the ability to respond to automatically to sensitive, critical, or high-pressure issues.





Collaboration: A team-oriented mindset with the ability to maintain a high level of teamwork across various IT and business groups.





Adaptability: highly organized, flexible and capable of prioritizing tasks in a fast-paced environment





Preferred qualifications (Plus)





Industry Experience: Prior working experience within Higher Education, institution/systems of Government entities (Federal, state or local) are highly desirable.





ServiceNow-Related Certifications such as Certified System Administrator (CSA), ServiceNow, Certified Application Developer (CAD), ServiceNow Certified Implementation Specialist (CISM) in ITSM or CSM.





Local candidates preferred but 100% remote is acceptable.

Required/Desired Skills

Skill	Required/Desired	Amount	of Experience
Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols (RES	Required	3.0	Years
Must have direct, hands-on experience, implementing or being an active part of a core ServiceNow Implementation team.	Required	3.0	Years
Strong, technical knowledge, and implementation experience with ITSM and CSM.	Required	3.0	Years
Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols (RES	Required	3.0	Years
Solid understanding of ITIL frameworks, change management, and continuous process improvement activities.	Required	3.0	Years