Senior Active Directory Administrator

Carolina Beach, NC, US • Posted 2 hours ago • Updated 2 hours ago
Contract W2
12 Months
On-site
$60 - $65/hr
Company Branding Image
Fitment

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Job Details

Skills

  • Active Directory
  • Azure Administrator Associate
  • ITIL Foundation Certification

Summary

Title: Sr. Admin-ACTIVE DIRECTORY (Overall 12+ years of experience)

Location: North Carolina (Onsite)

Duration: Long Term

Job Summary:
The Senior Active Directory Administrator is responsible for providing advanced technical support and operational excellence within the Support & Operations team. This role focuses on troubleshooting complex incidents, conducting root cause analysis, and implementing effective solutions to enhance customer satisfaction and security posture.

Key Responsibilities:
1. Provide Advanced Technical Support by Troubleshooting Complex Active Directory Incidents, Performing Root Cause Analysis, And Implementing Effective Solutions to Resolve Technical and Security Issues.
2. Collaborate With Support Teams to Ensure Seamless Operations, Adhering to Quality Standards, Regulatory Requirements, And Company Policies During Incident Resolution.
3. Manage And Update the Knowledge Base, Contributing to Training Initiatives for New Team Members and Coaching Analysts to Enhance Team Performance.
4. Resolve Complex Tickets Within Agreed Slas, Ensuring Operational Efficiency and Maintaining a Strong Security Posture Across the Organization.
5. Enhance Customer Experience by Achieving First Call Resolution, Minimizing Rejected Resolutions and Case Reopens, While Proactively Mitigating Potential Security Threats.
Skill Requirements: 1. In-Depth Knowledge of Active Directory Architecture and Management. 2. Solid Troubleshooting Skills for Complex Technical Issues Related to Active Directory.
3. Familiarity With Security Protocols and Best Practices in Identity Management.
4. Strong Communication Skills for Effective Collaboration with Support Teams and Customers.
Certification
1. Microsoft Certified: Azure Administrator Associate (Optional but Valuable).
2. ITIL Foundation Certification (Optional but Valuable).

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91162806
  • Position Id: 8973899
  • Posted 2 hours ago

Company Info

About HPTech Inc.

HPTech Inc has grown to become a premier provider of IT consulting services for technology. With a specialized niche in transaction and data warehousing applications, HPTech Inc helps clients implement mission-critical, enterprise solutions, speed conversion from legacy environments, and optimize the benefits inherent in their systems. Our consulting solutions range from project strategy and planning, software assessment and selection, to implementation and integration, hosting and change management, support and maintenance translating to higher productivity, lower costs.

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