Salesforce Marketing Cloud Administrator

Key Responsibilities

Manage trainings in Salesforce Marketing Cloud for Advancement staff, prepare and maintain training documentation, and lead ongoing training sessions for Salesforce and Marketing Cloud users in University Advancement.

• Schedule training sessions for new users training, building and sending emails. 
• Maintain up-to-date documentation for all training sessions
• Identify training and learning needs through meetings with team members at all levels of the University to determine skills and knowledge gaps and recommend solutions.
• Prepare training documentation for each training session for participants.
• Oversee email sends (audit) offering guidance as needed.

Preferred Qualifications

• Bachelor''s Degree required (Marketing, Business, Computer Science, or related field preferred)
• 3 – 5 years marketing and digital analytics experience (Higher Ed or Advancement background is preferred)
• 3 – 5 years Salesforce CRM and/or SF Marketing Cloud experience
• Salesforce Administrator Certification
• Marketing Cloud Administrator Certification
• Excellent communication and listening skills