Product Manager Mailchimp Customer Success
Contract W2
Contract Corp To Corp
Contract Independent
Hybrid
$60 - $70/hr
JC CORPORATIONS
Fitment
Dice Job Match Score™
🧠 Analyzing your skills...
Job Details
Skills
- Agile
- Analytical Skill
- Customer Engagement
- Customer Analysis
- Data Flow
- Dashboard
- KPI
- Customer Relationship Management (CRM)
- MailChimp
- Salesforce.com
- Scrum
Summary
Key Responsibilities
- Own and manage the Salesforce backlog for Customer Success and Customer Care operations
- Drive prioritization, scoping, and execution of initiatives impacting Customer Success workflows
- Improve end-to-end customer experience across onboarding, support, engagement, and retention journeys
- Collaborate cross-functionally with Engineering, Product, Customer Success, Operations, and High Availability teams
- Lead delivery of Customer Success initiatives and operational improvements across Salesforce and integrated systems
- Identify workflow inefficiencies and implement automation and tooling enhancements
- Translate business and customer needs into product requirements, user stories, and prioritization decisions
- Drive stakeholder alignment and independently make roadmap and trade-off decisions
- Support quarterly Customer Success initiatives and operational readiness activities
- Leverage customer and operational insights to improve lifecycle workflows and customer outcomes
Required Qualifications
- Product Management experience with strong ownership of product backlogs and prioritization
- Functional working knowledge of Salesforce platform and customer workflows
- Experience improving customer lifecycle workflows and end-to-end customer experience
- Strong cross-functional collaboration and stakeholder management skills
- Experience operating as a true Product Manager, not just a coordinator or program manager
- Strong understanding of customer onboarding, support, engagement, and retention workflows
- Experience working in Agile/Scrum environments
Strongly Preferred Qualifications
- Experience with Customer Success tools such as:
- Gainsight
- Chili Piper
- Salesforce-integrated workflow tools
- Experience supporting Customer Success or Customer Care organizations
- Experience with CRM-integrated lifecycle management and workflow automation
- Strong analytical and data-driven decision-making skills
Nice to Have
- Familiarity with BigQuery or upstream data flows into Salesforce
- Experience with customer analytics, KPI dashboards, and operational reporting
- Exposure to workflow automation and customer engagement tooling
Top Skills
- Salesforce
- Product Backlog Ownership
- Customer Success Operations
- Customer Lifecycle Management
- End-to-End Customer Experience
- Cross-functional Leadership
- Gainsight
- Chili Piper
- Workflow Automation
- Agile Product Management
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 91142017
- Position Id: 8968945
- Posted 4 hours ago
Company Info
About JC CORPORATIONS
JC Corp is a team of experts aiming to get your business sail smoothly on the rough tide of huge competitors by its seamless IT solutions. As all business domains are skyrocketing in the current era, it is mandatory to rely on services like banking, staff augmentation and cloud services and we are here to support all your needs to make you grow.
Helping you reach your goals by unlocking new possibilities through IT solutions is JC Corp’s major focus. Time well managed is an opportunity well captured. And we are confident that our expertise will be a great opportunity for our clients to excel.
Create job alert
Never miss an opportunity! Create an alert based on the job you applied for.Similar Jobs
It looks like there aren't any Similar Jobs for this job yet.
Search all similar jobs