Technical Support Technician

Pay Range:$24/hr-$27/hr

• Day to Day:
  Serve as the primary escalation point for Tier 1 technicians on complex technical issues
  Troubleshoot and resolve advanced hardware, software, network, and systems-related issues
  Support internal employees across endpoints, enterprise applications, user accounts, printers, and collaboration tools
  Administer and support 365 and Active Directory, including user management and permissions
  Assist with endpoint management and device provisioning, including tools such as Intune
  Troubleshoot network connectivity issues including DNS, DHCP, VPN, and TCP/IP
  Contribute to automation initiatives to improve helpdesk efficiency and reduce manual tasks
  Utilize tools such as PowerShell and Power Automate to streamline workflows and processes
  Perform root cause analysis and implement long-term solutions to recurring issues
  Document technical processes and build internal knowledge base resources
  Assist in onboarding/offboarding and system access provisioning
  Mentor Tier 1 technicians and support overall team development
  Must Haves:


• 3+ years of IT Helpdesk, Desktop Support, or Systems Administration experience in a corporate environment
  Strong experience with Windows environments, Active Directory, and 365
  Proven ability to troubleshoot across hardware, operating systems, and enterprise applications
  Solid networking fundamentals including TCP/IP, DNS, DHCP, and VPN troubleshooting
  Hands-on experience with endpoint management tools (Intune preferred)
  Experience with PowerShell scripting beyond a basic level
  Exposure to or experience with automation tools ( Power Automate preferred)
  Exposure to SQL or working with data/reporting to support automation efforts
  Strong communication skills with the ability to mentor junior technicians
  Plusses:


• Previous experience serving as a Lead Technician or mentoring junior helpdesk staff.
  Relevant certifications such as CompTIA.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually as applicable.