Application Support Analyst-Hybrid

Please Contact: To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Bhupendra Chopade at email address can be reached on # .

We have Contract role Application Support Analyst-Hybrid for our client at Hartford CT. Please let me know if you or any of your friends would be interested in this position.

Position Details:

Application Support Analyst- Hybrid- Hartford CT
Location Hartford,C Hybrid
Project Duration : 9+ months of contract

Pay Rate : $40 - $45 an hour on W2

This is a hybrid position as the incumbent will be required to be onsite at least one day a week.

Job Summary

• Ther Office of Early Childhood is seeking a Application Support Analyst to provide end-user support, assist technical analysts, and support ongoing enhancements to our current portals built on the Salesforce platform.
• This role will also support the delivery and rollout of a new Single-Entry Portal, working closely with business stakeholders, developers, analysts, and agile teams.

Scope of Work:

• The Contractor will provide day-to-day technical support for end users of the Salesforce-based portals, troubleshoot issues, validate enhancements, and assist in feature rollout activities.
• Additionally, the Contractor will support technical analysts with requirement clarifications, testing, small configuration updates, communication with stakeholders, and documentation.
• The Contractor will also assist in the adoption and support of the upcoming Single-Entry Portal, including user onboarding, issue intake, root cause identification, and coordination with the technical team for resolution.

Deliverables:

• End-user technical support responses and resolutions
• Issue triage, documentation, and tracking in Azure DevOps and JIRA
• Support tickets with troubleshooting notes
• Feedback documentation for enhancements and new portal features
• UAT support for Salesforce and Single Entry Portal releases
• User support guides, knowledge base entries, or process documentation as needed
• Work will be ongoing throughout the engagement, supporting bi-weekly or monthly release cycles.
• Major activities include onboarding, portal enhancement support, UAT cycles, user feedback gathering, and Single-Entry Portal rollout support.
• Successful fulfillment of support responsibilities, timely response to user-reported issues, accurate documentation, effective communication with technical analysts, and positive feedback from
  Contractor should demonstrate deep understanding of the Salesforce provider and parent portals and provide high-quality end-user support.

Responsibilities:

• Provide technical support to end users of the provider portal, parent portal, and Single Entry Portal
• Assist technical analysts with enhancements, testing, and documentation
• Participate in agile ceremonies, backlog refinement, and release readiness discussions
• Perform root cause analysis and collaborate with developers on bug resolution
• Support UAT test cycles and portal validation activities
• Maintain clear communication with stakeholders and users

To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Bhupendra Chopade at email address can be reached on # .