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Microsoft POS Support Specialist

Wilmington, DE, US • Posted 1 day ago • Updated 1 day ago

Full Time

No Travel Required

On-site

Depends on Experience

Fitment

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Job Details

Skills

Point Of Sale
Technical Support
Auditing
Inventory
IT Service Management
Payment Gateways

Summary

Job Title: Microsoft POS Support Specialist
Location: Wilmington, DE

Job Summary

Avanciers are seeking a Microsoft POS Support Specialist to provide technical support and maintenance for Microsoft-based POS systems across retail environments. The role will troubleshoot POS hardware, software, network, security, and integration issues while ensuring reliable system performance.

Key Responsibilities

Provide day-to-day technical support for Microsoft POS systems, terminals, peripherals, and related equipment.
Troubleshoot and resolve hardware, software, network, and POS application issues.
Configure and maintain POS systems, including software updates, patches, and system configurations.
Monitor POS performance, conduct system audits, and recommend improvements.
Support integration with inventory management systems, payment gateways, and other enterprise applications.
Collaborate with internal IT teams, vendors, and support partners to resolve complex technical issues.
Manage incidents and service requests, ensuring timely resolution and accurate ticket documentation.
Support POS security, compliance, and industry-standard requirements.
Train retail staff on POS usage, troubleshooting, and basic technical support.

Required Skills

Hands-on experience supporting Microsoft POS / retail POS systems.
Strong troubleshooting skills across hardware, software, networking, and POS applications.
Experience with POS configuration, patching, upgrades, and system maintenance.
Knowledge of payment systems, inventory integrations, and enterprise applications.
Experience with ticketing/IT service management systems and vendor coordination.
Strong communication and customer-service skills.

Compensation & Benefits

Benefits may include medical, dental, vision, life and disability insurance, paid time off, holidays, parental leave, and sick leave, subject to applicable requirements and company policy.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91094911
Position Id: 9100282
Posted 1 day ago

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