Senior Desktop Engineer

Position: Sr Desktop Support Engineer

Location :Boston, MA(Onsite)

Full time

Looking for a strong candidate with Group Policy Management, SCCM, Intune, Azure, AD, and Desktop Support
Ideal candidates should possess educational and personal achievement along with a passion for technology. Healthcare industry knowledge is not a prerequisite, but an interest in the application of technology to support a hospital environment is a must. Providing excellent customer support and quickly learning new technologies will be necessary in this position.
Expect to support applications, desktops, and scripts throughout their life cycles. An ideal candidate will be a self-starter, personable, have exceptional communication skills, attention to detail, and an unrelenting drive to implement effective solutions.

This role will communicate daily with Tufts Leadership as well as technical tower leads and will require strong communication skills.
Responsibilities

• The Senior Desktop Engineer is responsible for managing and supporting desktop systems and infrastructure within the firm, to include GPO policies, and desktop compliance.
  
• This role requires a strong technical background and expertise in desktop operating systems, software deployment, system administration and advanced troubleshooting
  
• The Senior Desktop Engineer will collaborate with various stakeholders to ensure the stability, security, and optimal performance of desktop systems, while also providing technical guidance and support to end-users
  
• Manage and maintain desktop operating systems and software applications
  
• Deploy, configure, and troubleshoot desktop hardware and peripherals
  
• Develop and implement desktop deployment and management processes, including imaging, software packaging, and patch management
  
• Collaborate with internal teams to develop and enforce desktop security measures and policies
  
• Provide technical support to end-users, addressing software and hardware-related inquiries and issues
  
• Troubleshoot and resolve complex technical issues related to desktop systems, software, and hardware
  
• Conduct system performance analysis and optimization to ensure the efficient operation of desktop systems
  
• Stay up-to-date with emerging technologies and industry trends in desktop engineering, recommending innovative solutions to improve desktop systems and user experience
  
• Develop and maintain documentation, including standard operating procedures and knowledge base articles, for desktop engineering processes and solutions
  
• Collaborate with vendors and external partners to evaluate and implement new desktop technologies and solutions
  
• This position requires hybrid on-site presence as an essential function of the role
  
• Infrastructure Management: Designing and maintaining desktop operating systems (Windows 11, macOS) and endpoint management environments.
  
• System Deployment: Creating and managing system images, software packaging, and automated patch management using tools like SCCM, Intune, or Jamf.
  
• Advanced Troubleshooting: Serving as the final escalation point (Tier 3 support) for complex technical issues that Level 1 and 2 technicians cannot resolve.
  
• Security & Compliance: Developing and enforcing desktop security policies, including endpoint security and vulnerability management.
  
• Strategic Planning: Leading IT projects such as enterprise-wide OS migrations, hardware refreshes, and technology evaluations.
  
• Leadership: Mentoring junior IT staff and documenting standard operating procedures (SOPs).
  

Required Skills & Qualifications

• Education: Most roles require a Bachelors degree in Computer Science or Information Technology, though extensive experience (typically 5%2B years) is often prioritized.
  
• Key Technical Proficiencies:
  
• Management Tools: SCCM, Microsoft Intune, Active Directory, and Azure.
  
• Scripting: PowerShell or Python for automating repetitive tasks.
  
• OS Expertise: Deep knowledge of Windows 10/11 and macOS administration.
  
• Certifications: Common credentials include CompTIA A%2B, Microsoft Certified: Modern Desktop Administrator Associate, and ITIL Foundation.