Junior Technical Specialist ECM Solution Designer

Job Title: Junior Technical Specialist ECM Solution Designer

Job Location: Raleigh, NC

Job Type: Contract

Job Overview:

Requirement/Must Have:

• Extensive experience as a Business Analyst in enterprise-level environments.
• Proven senior-level experience designing SharePoint and web-based solutions.
• Demonstrated ability to work autonomously and drive tasks to completion with minimal oversight.
• Advanced expertise in SharePoint lists, libraries, content types, site structures, and web solutions.
• Strong background in comprehensive QA testing, including system-level, workflow, scenario-based, and edge-case validation.
• Experience designing, validating, and supporting web and workflow-based solutions.
• Strong analytical, conceptual thinking, and problem-solving abilities.
• Excellent written and verbal communication skills, with the ability to clearly convey technical and business concepts.
• Strong organizational and presentation skills.
• Advanced proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams).
• Proven experience evaluating business processes and performing business process re-engineering.
• Significant experience authoring structured, user-focused documentation, including user guides, technical reference documents, and knowledge articles, in compliance with WCAG accessibility guidelines.
• Working knowledge of Agile methodologies and the Software Development Life Cycle (SDLC).
• Experience as a SharePoint Designer or SharePoint Site Owner.
• Experience using Azure DevOps or similar work management tools.

Experience:

• 8+ years of relevant experience in business analysis and SharePoint solution design.

Responsibilities:

• Design SharePoint and web-based solutions that support preconstruction business processes.
• Translate business and design requirements into detailed, actionable user stories.
• Prioritize, schedule, and deliver work independently with minimal supervision.
• Manage communication, dependencies, and project status across assigned initiatives.
• Document project and program deliverables.
• Create and maintain technical reference materials for the internal team.
• Collaborate with business partners to design and implement improved or reengineered processes.
• Perform rigorous QA testing, including system-level, workflow, scenario-based, and edge-case validation.
• Coordinate test validation and support deployment and implementation activities.
• Develop and deliver end-user training and corresponding training documentation.
• Prototype, refine, troubleshoot, and validate solutions with business users.
• Provide senior-level quality control across technical and functional deliverables.
• Mentor team members and provide subject matter expertise as needed.

Should Have:

• Knowledge of NCDOT preconstruction business processes.
• Experience with Balsamiq Wireframes.
• Experience with Power BI.
• Experience working in ServiceNow.
• Experience working with Microsoft Copilot agents.

Skills:

• SharePoint solution design.
• Business analysis.
• QA testing.
• Process re-engineering.
• Documentation and training.
• Agile and SDLC.
• Azure DevOps.
• Microsoft Office Suite.