Genesis10 is currently seeking a Production Services Specialist for a contract position with a Global Financial Institution located in Chandler, AZ. This is a 12+ month contract opportunity. Seeking a skilled production services specialist to join an Equities team providing technical support to end user requests and issues. This role is responsible for running the day-to-day operations of the technology platform, including managing application platform monitoring, leading incident and problem management activities, and ensuring stability and resiliency across all services for critical trading platforms.
Responsibilities: - Manage application platform monitoring and support
- Perform root cause analysis and implement preventative actions to ensure stability
- Lead incident and problem management activities
- Onboard new applications and effectively communicate to stakeholders
- Serve as an escalation point for the resolution of moderately complex unresolved problems, complaints, and service requests
- Monitor application performance and provide support to business users
- Perform troubleshooting, analysis, research, and resolution using advanced query and programming skills
- Identify possible production failure scenarios, create incident tickets, and communicate with development and business teams
- Enhance administrative, operational, and technical policies and procedures
Requirements: - 5+ years of hands-on experience in Application support/development, ensuring stability for critical Trading platforms
- Experience with distributed application platforms: Windows, UNIX, LINUX
- Ability to lead triage and solve production outage situations under tight deadlines
- Experience with monitoring tools such as ITRS Geneos, Splunk, and Dynatrace
- Knowledge of Equities asset class and related trade processing flows
- Programming/scripting skills: Python, Unix/scripting, Java, Perl
- Intermediate level SQL / PLSQL (multi-table joins, grouping results, etc)
- Strong knowledge of ITIL SDLC principles and execution (Certification is a differential)
- Experience with JIRA
- Well-rounded understanding of infrastructure disciplines (network, server, storage, messaging)
- Experience in coordinating with offshore/onshore support, business, vendor, and infrastructure partners
- Excellent verbal and written communication skills
Desired skills: - Autosys, Ansible XLR, Grafana
- IBM WebSphere MQ
- Tibco, Cloud, IBM OpenShift
- Hands on experience providing direct support to front/back office trading applications
Pay range: $55.06 - $63.06 per hour
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: - Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
- Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF, and Illinois)
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
