Learning Process Enablement Specialist

Client: EdTech

Title:

Duration: 6 Months (Possible Extensions)

Location: 100% Remote

Profile:

·        This role is for someone who is strategic-minded and loves to automate processes for simplicity (they have technologists to do the tech work, but person is an innovator - project manager - stellar communicator.

·        The center of the wheel as it relates to how CB delivers high-impact learning solutions.

·        Selected candidate will bridge instructional design, systems implementation and operational effectiveness.

·        Person must have stellar project management abilities and communication skills.

About the Opportunity  

·        The Operations Division is modernizing how we deliver learning solutions to enable high-impact, user-centered experiences.

·        We are seeking a Director of Learning Process Enablement to serve as a collaborative translator and facilitator, bridging the gap between product design, systems implementation, and operational process delivery.

·        This role will lead the enablement strategy for our Operations Division, ensuring learning initiatives are aligned with business goals, scalable across functions, and foster engagement through learning-centered design.

·        The Director of Learning Enablement will work closely with Operations and instructional design teams, platform/product owners, process owners, technology, and subject matter experts to develop training experiences and support adoption of products and tools. This role requires a strong strategic process facilitator who is capable of building efficient workflows, collaborating broadly within a busy environment, and build stakeholder buy-in.

In this role, you will:

Learning Process Enablement & Optimization (40%)

·        Analyze end-to-end learning delivery processes and identify opportunities to standardize workflows, prioritize processes, and increase efficiency.

·        Develop process documentation, SOPs, and enablement toolkits that standardize how content is developed, approved, and deployed across teams.

·        Lead initiatives to improve the usability, accessibility, and performance of learning experiences delivered via LMS and related systems.

·        Collaborate with Operations, Product and Program partners to convert complex processes into learner-ready assets and workflows aligned to organizational goals.

Governance and Standards Stewardship (30%)

·        Lead the design, implementation and oversight of learning content and systems governance policies including content lifecycle, training repository updates, and content revision SOPs.

·        Establish intake and prioritization processes for learning-related requests ensuring clear alignment with enterprise and learning goals.

·        Serve as a liaison to Operations, Product and Program teams to ensure processes remain smooth, systems are nimble and efficient with governance structures established by the Ops L&D and Knowledge Management teams.

·        Monitor and report on training creation, engagement, and user feedback to establish impact measurements for ongoing metrics and to inform strategic updates.

Learning Lifecycle Management (30%)

·        Oversee the planning, execution, and evaluation of cross-functional learning enablement projects from intake to post-launch.

·        Develop and maintain project plans, timelines, and risk mitigation strategies for enablement initiatives and process enhancements.

·        Lead stakeholder forums and working groups to ensure transparency, accountability, and shared ownership in enablement projects.

 About You

·        5+ years of experience in learning operations, process management, program enablement, or project management within a matrixed organization.

·        Strong track record in building scalable governance frameworks and optimizing learning or knowledge systems (preferably LMS platforms like LearnUpon).

·        Demonstrated ability to collaborate with cross-functional teams and translate business processes into actionable workflows and enablement plans.

·        Proficiency in tools such as Confluence, JIRA, Articulate 360, and project management systems (e.g., Asana, Smartsheet, or MS Project).

·        Knowledgeable in content authoring tools with AI integrations and review processes.