Help Desk Analyst
Contract Independent
12 Months
Travel Required
On-site
$20/hr
SECURE RPO LLC
Fitment
Dice Job Match Score™
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Job Details
Skills
- Active Directory
- Call Center
- Computer Hardware
- Computer Troubleshooting
- Customer Support
- Help Desk
- Microsoft Outlook
- Technical Support
Summary
Under direct supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise.
LOCAL CANDIDATES
*This position is located at DDS Headquarters in Conyers, Georgia*
*Bilingual, Spanish required*
*MUST have IT Help Desk Call Center exp*
Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.
Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.
External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver''s licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.
Job Responsibilities
• Oversee the daily performance of computer systems and applications.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
• Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Qualifications:
• Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.
• 2+ years’ experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
• Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
• Knowledge of Apple iOS
This position is located at DDS Headquarters in Conyers, Georgia.
<>Required/Desired SkillsLOCAL CANDIDATES
*This position is located at DDS Headquarters in Conyers, Georgia*
*Bilingual, Spanish required*
*MUST have IT Help Desk Call Center exp*
Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.
Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.
External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver''s licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.
Job Responsibilities
• Oversee the daily performance of computer systems and applications.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
• Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Qualifications:
• Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.
• 2+ years’ experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
• Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
• Knowledge of Apple iOS
This position is located at DDS Headquarters in Conyers, Georgia.
| Skill | Required /Desired | Amount | of Experience |
|---|---|---|---|
| Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college | Required | 0 | |
| Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory. | Required | 2 | Years |
| Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA’s until resolved. | Required | 2 | Years |
| Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. | Required | 2 | Years |
| Answer user inquiries regarding computer software or hardware operation to resolve problems. | Required | 2 | Years |
| Bilingual - Spanish | Required | 0 | |
| IT Help Desk Call Center exp | Required | 2 | Years |
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 91099714
- Position Id: 8987077
- Posted 3 hours ago
Company Info
About SECURE RPO LLC
Secure RPO LLC is an offshore recruitment service provider with headquartered in Noida, India and US Office in New Castle, Delaware, USA.
Secure RPO LLC is a pioneer in providing the recruitment solutions to the companies based in US & Canada, by providing them dedicated resources and manpower in a cost effective way.
We empower business reach their goals with the help of our guaranteed Return on Investment Model
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