Customer Success Engineer

job summary:

This is a unique opportunity for a technically minded operator to own customer success end?to?end. You'll partner closely with product, design, engineering, and growth teams, but your focus will be on empowering customers to successfully design electronics with Flux. You'll deliver training, troubleshoot issues, and turn customer feedback into actionable insights that shape our roadmap.

location: San Francisco, California

job type: Permanent

salary: $90,000 - 120,000 per year

work hours: 9am to 5pm

education: Bachelors



responsibilities:

What You'll Do

• Provide technical onboarding and training for new customers, guiding them through Flux's design environment and ensuring they achieve their first "aha" moment quickly.
• Diagnose and resolve electrical design challenges and application issues, leveraging your EE expertise to guide users to successful outcomes.
• Develop educational resources-docs, videos, sample designs-to scale knowledge sharing across our community.
• Gather and synthesize customer feedback to inform product priorities and improve our platform.
• Collaborate with engineering and product teams to triage bugs and drive customer?requested features.
• Build and maintain strong relationships with customers, acting as their trusted advisor and champion within Flux.
• Analyze usage data to identify patterns of friction or churn and work with cross?functional teams to address them.

qualifications:

Who You Are

You have a degree in Electrical Engineering (or a related field) and experience designing PCBs or electronic systems.

You've spent at least 3 years in customer-facing technical roles such as customer success, solutions engineering, or field applications engineering.

You are passionate about helping people and can translate complex technical concepts into clear, actionable guidance.

You're comfortable troubleshooting circuit designs and explaining trade?offs to both technical and non?technical stakeholders.

You thrive in ambiguous, fast-paced startup environments and enjoy wearing multiple hats.

Excellent written and verbal communication skills with a knack for building rapport.

Bonus: Experience using Flux or other hardware design tools, scripting or programming experience, and a passion for the maker community.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.


Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.



Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.



We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.