Service Desk Specialist (hybrid)

Job Title: Service Desk Specialist I
macOS, Windows, Linux
Location: Baltimore, MD
Type: 6-month contract
Compensation: $30/hr. range. Benefits available
Work Model: Hybrid – 3 days a week on-site
Hours: 40.0
Security Clearance: ITAR clearance eligibility required

System One IT is staffing two Service Desk I openings for a leading scientific institution in Baltimore, MD.
Seeking candidates with strong macOS, Windows, and Linux experience to provide day-to-day user support and troubleshooting for laptops/machines, network connectivity, login issues, etc.
On-call rotation is expected. Hybrid work model, 3 days a week in-office.

Responsibilities

• Manage user accounts within Active Directory, including provisioning, deactivation, and ongoing maintenance.
• Provide technical support to staff and partners through in-person assistance, telephone, and various collaboration tools.
• Execute routine operational tasks in accordance with established procedures; proactively identify and escalate issues to second- or third-tier support and management as needed.
• Effectively prioritize and manage multiple tasks in a fast-paced environment.
• Maintain strong attention to detail with excellent written and verbal communication skills.
• Collaborate effectively as a team member to achieve organizational goals.

• Strong technical skills, including knowledge of hardware, software, and operating systems such as Windows, macOS, and Linux.
• Excellent customer service and communication skills.
• Ability to prioritize and execute tasks in an interrupt-driven environment.
• Proven analytical and problem-solving skills.
• Minimum of 3 years of experience in a related field.
• ITAR clearance required.
• Must be able to work on-site three days per week.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #856-Baltimore-S1