Duck Creek Business Architect

Role: Duck Creek Business Architect

Charlotte, NC (Onsite – 3 days a week)

Key Responsibilities

• Lead design and delivery of Duck Creek BA solutions aligned to business outcomes and operational efficiency.
• Act as a consulting partner to customers, translating business needs into scalable Duck Creek solutions.
• Own customer relationship management, including senior stakeholder and architect interactions.
• Drive Product Owner coordination, backlog grooming, prioritization, and cross‑team dependency management.
• Lead multi‑vendor coordination across Cognizant, customer teams, and third‑party vendors.
• Design and integrate Duck Creek solutions within microservices‑based architectures, ensuring scalability, resilience, and performance.
• Oversee integration of Duck Creek with upstream/downstream systems and enterprise platforms.
• Provide architectural guidance on Duck Creek best practices and complex solution design.
• Partner with business, engineering, QA, and vendors to resolve complex functional challenges.
• Own solution documentation and design artifacts specifications.
• Ensure quality through testing oversight, validation, and performance reviews.
• Monitor production performance and drive continuous improvements.
• Ensure compliance with industry standards and regulatory requirements.
• Identify automation opportunities and process efficiencies.
• Support roadmap planning, modernization initiatives, and strategic delivery decisions.
• Drive continuous improvement in solution design and end‑user experience.

Qualifications

• Strong hands‑on experience in Duck Creek BA with proven delivery success.
• Deep domain expertise in Commercial Insurance, specifically Auto, General Liability, Property, and Workers’ Compensation.
• Experience working with microservices‑architected applications and distributed systems.
• Proven ability to engage customers, architects, Product Owners, and vendors on complex problems.
• Strong problem‑solving, communication, and stakeholder management skills.
• Proactive, outcome‑driven mindset with a consulting orientation.

Bachelor’s degree required; Duck Creek and/or insurance certifications preferred.