Shift: Monday-Friday, 8:00am-5:00pm
Top Skills Details- Experience deploying & troubleshooting images for new & refurbished devices
- SCCM, Intune, MDT Toolkit
- Intune
- M365 Suite
- Windows 11
- Active Directory
- Imaging & Deployment
- ServiceNow
- Entra ID (Group Policy, PowerShell, Intune)
- Network Connectivity
Job DescriptionOur client is looking for a Desktop Support Technician to join their team. This team consists of 7 technicians providing tier 1-3 desktop support. This team handles the escalation of tickets from the service desk and provides remote support to all users across the entire U.S. They will also provide hands-on support for all the users on-site. The end user computing team works through three rotations:
- Imaging and deployments for new hires
- Ticket escalations from the service desk
- In-person deskside support for end users onsite.
Candidates will need to have prior experience deploying images for new hires utilizing a deployment tool such as Intune, SCCM, or the MDT Toolkit. A clear understanding
of the process and procedures that go into this aspect of the job will be important for any candidate to explain but also learn Maxim processes if hired. They will also need experience supporting and troubleshooting incidents within the M365 suite. Network configuration and connectivity incidents will also be frequent in this role.
Environment- Predominantly Microsoft environment with Lenovo laptops
- Very small footprint w/Apple Mac devices
- 8k+ Google Chromebooks placed in the field
Day to Day- Team tries to avoid silo work - works more on a rotation so that everyone stays fresh with all aspects of the team
- Rotations:
- Build Room - imaging
- Work Room - hands on with devices, decommissioning work with older devices
- Deployment Room - 30-40 computers per week, 100 Chromebooks per week
- Corporate Campus - roam the campus, provide white glove service, hands-on troubleshooting issues
Additional Skills & QualificationsA strong candidate will also possess the ability to communicate effectively while documenting incidents in ServiceNow or directly with a team member. Opportunity to work in a collaborative team-first environment. Candidates should be able to discuss their experience working on teams and/or projects, while also explaining the various processes and procedures that were in place in previous roles.
Job Type & LocationThis is a Contract to Hire position based out of Columbia, MD.
Pay and BenefitsThe pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Columbia,MD.
Application DeadlineThis position is anticipated to close on Mar 31, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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