Sr. Portal Developer

·       Leads a CE & Power Pages Design & Development team as a hands-on Sr. Portal Developer.

·       Configure, develop, and thoroughly test self-service portals with the Power Pages system based on the user stories created as part of an Agile Backlog process.

·       Work closely with, and be a key member of, a small CE CRM & Portal team led by the CE CRM Architect to design and implement the CE CRM & CE Portal solutions with seamless response time.

·       Understand the business requirements, design effective solutions, and ensure user adoption.

·       Support the definition of the requirements and lead the design and implementation efforts for team of developers reporting to this position for integrating Dynamics 365 CE with Natural Language IVR, Contact Center applications, self-service portals, SAP S/4 HANA, payment gateways and other aspects as defined in the system design.

·       Ensure the seamless operational integration and data flow across systems, to provide a seamless best-in-class experience for internal and external customers.

·       Promote user adoption, through effective change management and support.

·       Support the development of training programs for end-users, ensuring effective use of Power Pages and Dynamics 365 CE solutions, and the smooth transition for the operations team and customers using these applications.

·       Provide knowledge transfer to other team members to ensure complete understanding of the overall solution across the technical team.

·       Provide ongoing technical support and optimization for Power Pages, ensuring best in class performance.

·       Identify and implement improvements to enhance system operability and user experience.

·       Design technical solutions that leverage Power Pages and Dynamics 365 CE capabilities, integrating with Contact Center applications and self-service portals.

·       Collaborate with Functional Leads, Project Managers, and other stakeholders to ensure successful project delivery.

·       With support from Functional Lead, manage technical aspects of large-scale projects, including requirement gathering, solution design, and testing.

·       Configure and lead a small team of developers (2-8) to configure Dynamics 365 CE applications Power Pages to meet specific business requirements.

·       Work with technical teams outside of the CE CRM / Dynamics areas to ensure customizations and integrations are aligned with functional and technical needs.

·       Build and work with Continuous Integration and Continuous Delivery Pipelines and operate within Application Lifecycle Management best practices, CLIENT’S Standards, and CLIENT’S Software Development Lifecycle documentation.

·       Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients.

·       Lead and participate in project team activities for system work efforts related to enterprise systems.

·       Work independently to accomplish the tasks and duties assigned.

·       Adhere to and follow all CLIENT’S standards, policies, and procedures.

·       Utilize various software and/or technology tools to perform job duties.

·       Perform tasks and other duties as assigned by the CLIENT’S.