Overview
Skills
Job Details
Role: Salesforce Technical Architect
Location: NYC - Hybrid/Remote
Job Overview:
Looking for a Salesforce Technical Architect with strong hands-on experience in Salesforce development, architecture, and platform management. This role blends technical leadership with strategic thinking to deliver best-in-class solutions in high volume customer support environments.
To be proficient in Apex, Lightning Web Components, Flows, integrations, and Salesforce best practices, while also guiding a team of developers and admins to maintain a high standard of delivery.
Essential Responsibilities:
Lead technical design, development, and implementation of Salesforce solutions within Service Cloud.
Provide design and technical solutions with Lightning Web Components (LWC), Visualforce, and Flows.
Translate business requirements into technical architecture and design specifications.
Manage and mentor Salesforce developers, admins, and architects.
Ensure quality assurance, performance tuning, and compliance with Salesforce development and security standards.
Proactive system maintenance includes Security Reviews, Release Updates, Health Check, and Optimizer.
Own and manage technical delivery across multiple concurrent projects.
Oversee integration between Salesforce and external systems (REST/SOAP APIs, Webservices, OData).
Collaborate with business stakeholders, product owners, and other technical teams to define roadmaps and priorities.
Stay current on Salesforce releases, roadmap, and ecosystem tools to drive innovation and platform optimization.
Collaborate effectively with all team members as well as hold regular team meetings.
Additional Responsibilities:
Preferred Education, Experience and Certifications:
- Salesforce Platform Developer I & II
- Salesforce Platform App Builder
- Salesforce Application/System Architect
- Salesforce Certified Administrator
- Salesforce Technical Architect
- 5+ years of professional experience in Salesforce development, architecture, and administration.
- Experience in a senior technical role, such as Technical Lead, Technical Architect, or similar positions.
- Proven track record of successfully designing and implementing large-scale, complex software systems and architectures.
Specific Knowledge, Skills and Abilities:
Salesforce Technical Expertise:
- Extensive experience with Salesforce platform and its suite of products (Service Cloud, Experience Cloud, Omni-Channel, Marketing Cloud, Data Cloud, Digital Engagement, Scheduler).
- Strong hands-on experience with Salesforce Omni-Channel Routing across multiple digital channels (Emails, MIAW, SMS, Voice/CTI integration, Video).
- Experience working with Salesforce Einstein and AI products (Bots, Predictive Case Routing, Recommendations, Next Best Action, Agentforce).
- Deep understanding of Salesforce architecture, including data modeling, integration patterns, and best practices for customization and development.
- Proficiency in Salesforce development using Apex, Visualforce, Lightning Web Components (LWC), and other Salesforce technologies.
- Experience with Salesforce declarative tools such as Flows, Custom Metadata Types and Components.
- Strong knowledge of Salesforce security model, including roles, profiles, permission sets, and sharing rules.
- Experience using Salesforce data tools (Data Loader, Workbench).
- Expertise in integrating Salesforce with other enterprise systems using APIs, middleware, and third-party tools (e.g., MuleSoft, Informatica).
- Experience with RESTful and SOAP web services, Salesforce Connect, and External Objects.
- Experience working with Salesforce connectors for Medallia, Bazaarvoice, Screenmeet, Hootsuite a plus.
Other Technical Proficiencies:
- Experience with DevOps tools like Copado, or Salesforce DX.
- Practical experience with Source Code management tools like Git and Bitbucket.
- Experience in Agile methodologies, Jira, and CI/CD processes.
- Experience with Authentication frameworks (LDAP, AD, OAuth)
- Experience with monitoring tools like Nagios, Splunk