Oracle HR Help Desk Implementation Specialist / Oracle HCM / Oracle HR
Contract W2
Contract Independent
Contract Corp To Corp
24 Months
Able to Sponsor
On-site
$50 - $90/hr
JC CORPORATIONS
Fitment
Dice Job Match Score™
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Job Details
Skills
- Oracle HCM
- Oracle HR
- Oracle HR Help Desk Implementation Specialist
Summary
Position Summary: We are seeking an experienced Oracle HR Help Desk Implementation Specialist to lead and support the design, configuration, testing, and deployment of Oracle HR Help Desk within Oracle HCM Cloud. The ideal candidate will bring hands-on Oracle HR Help Desk implementation experience, along with strong generalist knowledge across Oracle HCM modules and toolsets. This role will partner with HR, shared services, technology, security, and reporting teams to deliver an efficient, scalable, and user-friendly employee service experience.
Key Responsibilities:
- Lead end-to-end implementation of Oracle HR Help Desk, including discovery, requirements gathering, solution design, configuration, testing, deployment, and post-go-live support.
- Configure Oracle HR Help Desk components such as request types, service categories, workflows, milestones, queues, routing rules, knowledge setup, security, and employee/agent experiences.
- Work closely with HR Shared Services, HR Operations, Employee Relations, and business stakeholders to design service delivery processes and case management workflows.
- Provide functional guidance on how Oracle HR Help Desk integrates with the broader Oracle HCM ecosystem, including Core HR, Absence, Benefits, Payroll, Talent, Recruiting, Journeys, Learning, and Security.
- Support fit-gap analysis, process redesign, and migration planning for legacy HR case management or service platforms.
- Collaborate with technical teams on integrations, reporting, conversions, and data migration using Oracle HCM tools and standard integration approaches.
- Prepare functional design documents, configuration workbooks, test scripts, training materials, and operational support documentation.
- Support SIT, UAT, defect triage, release readiness, and quarterly Oracle update impact assessments.
- Advise on service metrics, SLA and milestone configuration, case routing, knowledge management, and user adoption best practices.
- Partner with security and compliance teams to ensure appropriate role-based access, data privacy, and audit readiness.
Required Experience:
- 5+ years of experience working with Oracle HCM Cloud, with strong functional understanding across multiple HCM modules.
- Proven hands-on experience implementing or supporting Oracle HR Help Desk in a complex enterprise environment.
- Experience with HR shared services processes, employee case management, knowledge management, and service delivery operations.
- Experience in requirement gathering, solution design, configuration, testing, production support, and stakeholder management.
- Strong generalist understanding of Oracle HCM modules including Core HR, Absence Management, Benefits, Payroll, Time and Labor, Recruiting, Talent Management, Compensation, Learning, and Journeys.
- Experience supporting quarterly releases, regression testing, and process optimization in Oracle HCM.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 91142017
- Position Id: 9010851
- Posted 2 hours ago
Company Info
About JC CORPORATIONS
JC Corp is a team of experts aiming to get your business sail smoothly on the rough tide of huge competitors by its seamless IT solutions. As all business domains are skyrocketing in the current era, it is mandatory to rely on services like banking, staff augmentation and cloud services and we are here to support all your needs to make you grow.
Helping you reach your goals by unlocking new possibilities through IT solutions is JC Corp’s major focus. Time well managed is an opportunity well captured. And we are confident that our expertise will be a great opportunity for our clients to excel.
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