Job Description SummaryThe Field Service Engineer will be responsible for meeting the daily service repair needs of the customer's equipment and driving customer satisfaction through Service Excellence in the Greater Phoenix and surrounding areas of Arizona.
Job Description- Troubleshooting, installation, maintenance and service repair needs on designated equipment.
- Completing Preventative Maintenance and Field Modification Instruction. Ordering and managing repair parts cycle times.
- Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
- Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
- Maintaining tools and test equipment properly and ensuring they are calibrated.
- Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.
- Managing vendors' service delivery processes in compliance with GE Healthcare policies.
- Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
- Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.
- Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
- May include training of clinical staff on designated equipment.
Qualifications/Requirements- Bachelor's degree, Electrical Engineering, Electrical Engineering Technology, equivalent military education or Associates Degree with 2 years experience servicing electronic equipment, 3 years of relevant experience combined with successful completion of the GEHC Field Service Engineer Apprentice Program, or a High School Diploma/GED and 12 or more years experience servicing electronic equipment.
- Experience interfacing with both internal team members and external customers as part of a solution based service process.
- Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
- Experience troubleshooting and responding to customer concerns.
Desired Characteristics- Strong analytical and communication skills; able to explain complex topics clearly.
- Builds positive relationships and effective networks across teams and with external partners.
- Collaborates well at all levels and manages conflict constructively.
- Applies strong technical expertise and pursues ongoing professional development.
- Shares knowledge and uses technology effectively.
- Understands cross-functional operations and works with a customer-first mindset.
- Delivers high-quality work, stays organized, and consistently meets project goals.
- Takes initiative, operates independently, and communicates confidently in all settings.
- Performs well under pressure and responds constructively to feedback.
- Maintains a positive, balanced approach to work and demonstrates resilience.
- Supports teammates, shows empathy, and contributes to a strong team culture.
- Acts with integrity, follows policies, and meets safety and compliance requirements.
- Adapts to change and adjusts style to different people and situations.
- Demonstrates strong work ethic and goes above expectations when needed.
- Proactively identifies development needs and stays current on market trends.
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We will not sponsor individuals for employment visas, now or in the future, for this job opening.
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: Yes
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