Principal Service Engineer IS -AI and ML Architect, Hybrid

Job Description

Providence caregivers are not simply valued - they're invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Join our Enterprise Security and Infrastructure team at Providence and thrive in a culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here because we know that to inspire and retain the best people, we must empower them. We are seeking a visionary Principal Service Engineer to lead AI architecture initiatives that transform IT service delivery at scale. This role will design and implement AI-driven guardrails, governance and solutions to optimize workflows, enhance resilience, and deliver exceptional caregiver experiences. They will translate complex caregiver, business, and technical requirements into resilient, compliant service architectures that meet KPIs for availability, quality, cost, and caregiver satisfaction. This role will design the future of reliable, scalable, caregiver and patient focused AI services.

Providence offers hybrid work options for candidates living within a daily commuting distance-up to 65 miles-from any of our primary office locations listed below.

• Washington: Seattle, Redmond, Renton, Vancouver
• California: Los Angeles, Irvine
• Oregon: Portland

Please note the following important details regarding this position:

• This is a hybrid role, involving a combination of in-office and remote work each week.
• The weekly hybrid schedule will be determined by the manager based on departmental needs.

Required Qualifications:

• Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education / experience
• 8 or more years of related experience
• Strong experience in automation, specifically related to deployment, recovery, or other manual processes
• Strong experience with n-tier solutions
• Strong experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually).
• Strong experience influencing engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations
• Strong experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements.
• Strong experience leveraging data and metrics to drive behavior, process, and priority decisions. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Strong experience in advanced problem solving using systematic procedures and investigating problems utilizing root cause analysis.

Preferred Qualifications:

• Master's Degree in Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education / experience
• Experience in a Healthcare environment
• 8 or more years of experience in enterprise and cloud technologies
• 3 or more years of experience working with Artificial Intelligence and Machine Learning
• Translating business, caregiver, and technical requirements into resilient, compliant service architectures that meet KPIs
• Owning service disruptions, applying advanced diagnostics, and restoring service quickly while innovating from past experiences
• Designing and managing alerting, telemetry, and recovery systems to ensure 24x7 uptime and operational resilience
• Creating cost models, analyzing operational data, and driving efficiencies to maximize financial resources
• Acting as a thought leader, mentoring team members, and driving adoption of new technologies and best practices across IS

Salary Range by Location:

• California: Los Angeles and Irvine: Min: $71.23, Max: $121.29
• Oregon: Portland Service Area: Min: $68.33, Max: $116.36
• Washington: Seattle, Renton, Redmond: Min: $71.23, Max: $121.29
• Washington: Vancouver: Min: $68.33, Max: $116.36

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Us

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About the Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.