IT Support Technician

Description

We are looking for an IT Support Technician to support technology operations for a nonprofit educational environment in North Charleston, South Carolina. This Contract position focuses on preparing campus devices and classroom technology for the upcoming school term, while helping staff maintain reliable day-to-day IT functionality. The role is ideal for someone who enjoys hands-on technical work, device readiness, and user support across a fast-paced school setting.

Responsibilities:
Provide onsite technical assistance for classroom and administrative technology across the campus, supporting staff with hardware, connectivity, and general help desk needs.
Prepare laptops, tablets, Chromebooks, and other endpoint devices for use by performing imaging, setup, configuration, and deployment activities.
Conduct seasonal device readiness efforts, including organizing equipment, refreshing classrooms, and ensuring technology is prepared for the next academic cycle.
Perform light hardware troubleshooting and minor repairs on devices and related equipment to keep systems operational.
Assist with software maintenance tasks such as applying updates and supporting Windows 11 upgrade efforts where needed.
Organize and track equipment stored in carts, cabinets, and other designated areas to help maintain accurate device inventory.
Support classroom technology such as smart boards, projectors, and display screens to ensure they are functional and ready for instruction.
Work with campus IT leadership and local staff to complete assigned technology projects within the expected 4-6 week timeframe.

Requirements

Hands-on experience in IT support, help desk, or desktop support roles in a detail-oriented environment.
Working knowledge of Cisco and Meraki technologies, including basic network-connected device support.
Experience supporting Apple devices, Mac computers, and Google-based or Chromebook-style classroom technology.
Familiarity with Microsoft environments, including device setup, software support, and Windows operating systems.
Understanding of Active Directory and common user or device administration tasks.
Ability to troubleshoot computer hardware issues and complete basic repair or replacement work.
Experience with configuration management, device imaging, and large-scale deployment activities.
Strong organizational skills and the ability to manage multiple classrooms or equipment groups efficiently.

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