Help Desk

Job#: 3045201

Job Description:
Help Desk Support

Location: Richmond, Virginia (Onsite)

Contract length: 12+ Month Contract

Rate: $32/hr W2

Role Overview

We are seeking a Help Desk Analyst to provide support by troubleshooting and triaging standard problems for end-users. This role involves determining resolutions and providing educational training on various supported systems. The position requires adherence to compliance regulations and internal policies and procedures. If an issue cannot be resolved, it will be escalated to a more experienced teammate for further analysis and resolution.

Key Responsibilities

• Provide support by troubleshooting and triaging activities for standard problems encountered by end-users.
• Adhere to compliance regulations and all related policies and procedures.
• Escalate unresolved issues to the appropriate support level.
• Handle a busy environment while maintaining professionalism.
• Troubleshoot, analyze, and resolve issues using available resources and tools.
• Report new issues to the next level of support and management.
• Support the roll-out of new applications.
• Complete call logs in Salesforce and work on bulk requests between calls.
• Educate teammates on issue resolution to prevent repeat calls.
• Perform warm transfers to other departments when necessary.
• Adhere to all Risk Management Guidelines and stay current with compliance courses.

Required Qualifications

Education: High school diploma or equivalent.

Experience: 1-3 years in a Help Desk environment.

Technical Skills:

• Excellent listening, verbal, and written communication skills.
• Ability to troubleshoot, analyze, and resolve issues using available tools.
• Proficiency with completing call logs in Salesforce.

Preferred Qualifications

• Associate's or Technical degree.
• 3 years of IT experience.
• Knowledge of specific software/hardware.
• Banking or financial services experience.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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