Tier II Level Systems Administration Support Services

Tier II Level Systems Administration Support Services

Dexian Government Solutions is recruiting for a Tier 2 Level Systems Administration Support Services to support our contract at the Defense Health Agency (DHA) DDSB based in San Antonio, TX.

• Support the Tier 2 (Continuous Operations) 24x7 operations mission.
• Maintain and troubleshoot enterprise level products and services, including hardware (servers and end-user devices) firmware, and software.
• Triage, troubleshoot and resolve issues involving server patches and configurations, software issues, and scheduled maintenance events.
• Utilize Information Assurance tools to validate proper installation and function of deployed security patches and solutions.
• Modify, create, and configure Active Directory (AD) User Accounts; recover and restore AD objects.
• Support mobile computing and end user devices to include resetting and configuring devices.
• Identify and troubleshoot SCCM and Tanium issues related to patches and servers.
• Troubleshoot and resolve DAR issues.
• Perform administrative tasks on Enterprise server and end-user clients, extend scheduled lockout condition, initiate data recovery operations, and unlock machines as
• Install, administer, and perform password management for Enterprise software .
• As required to resolve issues, remotely access government equipment.
• If unable to resolve an issue, escalate to Enterprise Operations (Tier 3).
• Provide the de-escalation path back to the MTF or lower tier.
• Monitor enterprise assets via SCOM, Quest Suite of Tools, and other related applications.
• Ensure core services are maintained at normal production levels with no unplanned service interruptions.
• Create and distribute Unscheduled Downtime Report (UDR), SITREPs, After Action Reports (AAR), Information Papers and EXSUM documents for critical service outages and/or unplanned interruptions.
• Document and update incident(s) (via Remedy) with information relevant to the incident and/or outage.

Qualifications:

• 4 Years of Experience
• IAT Level II Certification (CCNA Security, CySA+ (CSA+), GICSP, GSEC, Security + CE, CND, SSCP)
• Active DoD Secret Clearance OR Current DHA Public Trust/NACLC Background Check
• Must be able to obtain Azure Fundamentals (AZ-900) certification in 6 months.

Company Description

Dexian Government Solutions is an award-winning, ISO 9001:2015 certified, business and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include Software Development, Systems Integration, Data Management, Project Management, Operations & Maintenance, Cybersecurity, and Training and Audio/Visual (AV) Solutions. Dexian Government Solutions has received several recognitions, including rankings on "Top 50 Companies to Watch", Washington Technology's Annual "FAST 50", and Inc. 500's List of "Fastest Growing Private Companies". The Dexian Government Solutions team is comprised of individuals who are dedicated to the success and sustainability of our customers and their missions. Our combination of technical expertise, big business experience, and small business agility allows us to promptly provide our customers with exceptional IT and engineering solutions.

Benefits

Our robust benefits package includes Open Paid Time Off, 11 Federal Paid Holidays & 5 Paid Sick Days, Company-paid Life/AD&D, Company-paid Short Term and Long-Term Disability, Health Insurance with Company Contribution, 401k Plan with Company Match, Employee Recognition Program, opportunity for Employee Referral Bonus, opportunity for annual Performance Bonus and much more!

EEO Statement

Dexian Government Solutions is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need.

All applicants will be considered for employment without attention to race, religion, color, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation and related medical conditions), marital status, genetic information (including characteristics and testing), gender, sexual orientation, gender identity or expression, military and veteran status, or any other status protected under federal, state, or local law in the locations where we operate.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources. The Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan. This plan is available for inspection upon request.

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This role requires customer approval, suitability to hold a public trust and successful completion of a preemployment background screening.